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Front Desk Agent

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Robert Half

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Location:
United States , Oceanside

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

In hospitality, the front desk sets the tone for everything that follows. We are seeking a professional and service-driven Front Desk Agent to support daily operations at a busy Oceanside property. This role is ideal for someone who thrives in a guest-facing environment, enjoys problem-solving in real time, and understands how small details shape the overall guest experience. You will be the first and last point of contact for guests, ensuring a smooth, welcoming, and efficient stay from check-in to check-out.

Job Responsibility:

  • Greet guests warmly and manage check-in/check-out processes
  • Handle reservations, cancellations, and room assignments
  • Answer phones and respond to guest inquiries in a timely manner
  • Resolve guest concerns or escalate issues as needed
  • Process payments, verify billing, and maintain accurate records
  • Coordinate with housekeeping and maintenance teams to ensure room readiness
  • Maintain a clean, organized, and professional front desk area
  • Provide local recommendations and support guest needs

Requirements:

  • 1–3 years of front desk, hospitality, or customer service experience
  • Experience in hotels, resorts, or short-term rental environments preferred
  • Property Management Systems (PMS): Opera, Cloudbeds, or similar (preferred)
  • Microsoft Office Suite (required)
  • Experience with booking platforms (Expedia, Booking.com, etc.) (preferred)
  • Strong customer service and communication skills
  • Ability to multitask in a fast-paced environment
  • Professional appearance and demeanor
  • Problem-solving skills and attention to detail

Nice to have:

  • Experience in hotels, resorts, or short-term rental environments
  • Property Management Systems (PMS): Opera, Cloudbeds, or similar
  • Experience with booking platforms (Expedia, Booking.com, etc.)
What we offer:
  • Medical
  • Vision
  • Dental
  • Life and disability insurance
  • 401(k) plan
  • Free online training

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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