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Front Desk Agent

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Pyramid Global Hospitality

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Location:
United States , Oklahoma City

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Front Desk Agent is a client facing position that handles the registration and departure interactions with resort guests. This position is the face of the resort who makes sure resort guests are welcomed and offered a customer friendly registration process, including assigning of the guestroom, distribution of keys, explanation of hotel services, and offer to assist with any needs during their stay.

Job Responsibility:

  • Answer guest questions and offer information and assistance
  • Answer telephones according to Pyramid Global Hospitality standard
  • Check guests in and out
  • Communicate with other departments to fulfill guest needs
  • Maintain work area neat and organized
  • Maintain keys in secure area
  • Report all unsafe conditions immediately
  • Update information in the computer systems as needed (i.e., post charges)
  • Complete other duties as assigned by supervisor to include cross training
  • Attend all mandatory meetings
  • Follow checklist for required duties and timelines
  • Process personal and traveler’s checks, handle safe deposit boxes
  • Read, pass on log and communicate with previous shift
  • Run reports and complete them, i.e., high balance, cash basis, etc
  • Other duties as assigned

Requirements:

  • High School diploma is required
  • college degree preferred
  • Previous Front Desk experience beneficial
  • preferably in a hotel/resort
  • A client facing customer service role is also acceptable
  • Ability to work in a fast-paced environment
  • Fluent in English
  • Excellent communication skills & able to read and explain guest charges on folios
  • Customer-centric attitude
  • Computer proficiency to learn and utilize the resort’s property management system

Nice to have:

  • Previous Front Desk experience beneficial
  • preferably in a hotel/resort
  • college degree preferred
What we offer:
  • Competitive wages
  • People-first culture
  • Health insurance
  • Retirement savings
  • Growth opportunities
  • Paid time off
  • Festive environment
  • Perks & discounts
  • Comprehensive health insurance
  • retirement plans
  • paid time off
  • on-site wellness programs
  • local discounts
  • employee rates on hotel stays
  • ongoing training and development opportunities

Additional Information:

Job Posted:
February 20, 2026

Expiration:
March 03, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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