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Front Desk Agent

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DoubleTree by Hilton Orlando at SeaWorld

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Location:
United States , Mountain View

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

22.50 USD / Hour
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Job Description:

At Aloft Mountain View, we are seeking qualified and talented candidates to fill our current job openings! We are looking for our next great team member to join us on our Front Desk team. As our Front Desk Agent at Aloft Mountain View, you will provide a warm welcome at check-in and a fond farewell at check-out and in between, creating a memorable experience from their arrival to departure.

Job Responsibility:

  • Greet guests and complete the registration process
  • Assist guests with check-out
  • Demonstrate a thorough knowledge of hotel information
  • Use up-selling techniques to promote hotel services and facilities
  • Respond to guest inquiries and requests and resolve issues
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests

Requirements:

  • Previous hotel job experience a plus
  • Dedicated: Devoted to a task or purpose with loyalty or integrity
  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
  • Team Player: Works well as a member of a group
  • Enthusiastic: Shows intense and eager enjoyment and interest
  • Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
  • Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
What we offer:
  • Highly competitive wages
  • An exceptional benefit plan for eligible associates & your family members
  • Discounts with our Crescent managed properties in North America for you & your family members
  • Marriott Hotels discount domestic and international locations for you and your family members

Additional Information:

Job Posted:
January 15, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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