Front Desk Agent

• Greeting and registering guests
• Checking guests out of the hotel
• Inputting and retrieving information from the computer
• Confirming guest information and room rate
• Selecting rooms
• Coding electronic keys
• Assisting guests with check-out
• Ensuring rooms and services are correctly accounted
• Using the point-of-sale system
• Handling money
• Processing credit and debit cards
• Accepting and recording various forms of payment
• Converting foreign currency
• Making change
• Processing gift certificates and cards
• Demonstrating thorough knowledge of hotel information including room categories, room rates, packages, promotions, the local area and other general product knowledge
• Answering guest questions and inquiries
• Using up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Responding to guest inquiries and requests
• Resolving issues in a timely, friendly and efficient manner
• Fielding guest complaints
• Conducting research
• Resolving and negotiating solutions for guest satisfaction

• Prior experience as a Front Desk Agent in a hotel or in a high-volume industry dealing with customers
• Passionate about providing guests with excellent customer service and ensuring guest satisfaction
• Flexibility to work a variety of different shifts, including days, evenings and weekends
• Excellent computer skills
• Team spirit
• Hilton brand experience a plus

Hilton brand experience

• Highly competitive wages
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family members
• Hotel Room discounts at Hilton brand properties worldwide