Front Desk Agent

• Provide friendly, efficient registration, guest settlement, and information to all guests, fellow employees, and visitors
• Check guest in, ensuring proper credit is received, special requests are noted are fulfilled, and accurate information is established
• Provide exceptional customer service with a smile and empathy
• Thoroughly complete all guest transactions
• Promote and sell special hotel programs
• Interact with fellow team members professionally, assisting other departments with necessary information
• Be knowledgeable of all emergency procedures and hotel policies
• Maintain house bank including cash handling
• Maintain hotel gift shop and check out guests in gift shop
• Communicate all pertinent information to the Front Office Managers and Supervisors
• Follow set procedures on posting, charges, cashing checks, tax information, safe deposits, and refunds

• High school graduate or equivalent
• Levelheaded, patient, even tempered demeanor
• Positive and outgoing personality
• Cash handling experience preferred
• Excellent communication skills and ability to multitask
• Ability to work under pressure in a fast-paced, high stress environment
• Works well on a team but can also work independently when needed
• Strong computer skills

Cash handling experience preferred

• 401k with a company match and immediate vesting after 90 days of service
• Access to multiple free wellness platforms such as SupportLinc and Ramsey SmartDollar for you and all members of your household
• Extensive training programs for hospitality and non-hospitality skillsets
• Pet insurance discounts
• Discounts at hundreds of properties nationwide in the Pyramid Global portfolio
• Medical, dental, vision, and other supplemental benefits like identity theft, legal assistance, and life insurance
• Tuition/education reimbursement eligibility after 12 months of service
• Paid time off
• Retirement
• Employee discounts at hundreds of US and international properties