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Capital Vacations Logo Capital Vacations · Hospitality and Tourism

Front Desk Agent

United States, Fort Myers Beach · Job Posted April 23, 2026
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Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Hospitality Specialist. As a Hospitality Specialist, you will play a vital role in ensuring exceptional customer service experience for our guests. You will be responsible for providing a warm and welcoming environment, addressing guest needs, and ensuring their satisfaction throughout their stay.

Job Responsibility

  • Responsible for the efficient and courteous operations of the front desk
  • Responsible for checking guests in/out
  • Collect balances, post appropriate room charges, make reservations, make room moves, and stay-over requests for guests as needed to ensure guest satisfaction
  • Check online travel agents for rental inbound
  • Run reports and correct errors before guest check-in
  • Prepare night audit daily
  • Respond to any online reviews
  • Answers and transfers call from the switchboard using proper telephone etiquette
  • Having the ability to answer guest questions about local restaurants and attractions
  • Make courtesy calls and follow-up calls to all guest’s issues
  • Send confirmation letters to owners/guests as needed
  • Make rental calls to notify owners whether their villa has been rented or not
  • Coordinate with all other departments to ensure a smooth response to guest’s requests
  • Process all incoming revenue from all departments daily
  • Open and close the credit card machines and cashier audit reports
  • Balance out cash drawer, process advance deposits when making reservations, and collect money and post transactions from other departments
  • Daily post office and banking runs
  • Perform any other inventory management changes as directed by the supervisor or manager
  • Prepare check-in packets for the upcoming week, order office supplies as needed
  • Enter maintenance and service requests in SPI promptly
  • Block RCI points for unpaid accounts
  • Manage RCI banking, membership changes, and cancellations
  • All other duties as assigned

Requirements

  • High School Diploma/GED preferred
  • Prior experience in a hospitality or customer service role preferred
  • Computer skills
  • Attention to detail
  • Excellent customer service skills
  • Ability to work under pressure

What we offer

  • Competitive Salary
  • Paid Time Off and Paid Holidays
  • Career Growth
  • Medical/Dental with employer contribution
  • Voluntary Life Insurance, Disability, and Aflac Insurance
  • Company-paid life insurance and long-term disability
  • 401 (k) retirement plan
  • Travel Perks to Resort Locations
  • Company Perks Program
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Discounted Resort Stays
  • Life Insurance
  • Long-Term Disability
  • Professional Development
  • Competitive Compensation
  • Rapid Growth
  • Corporate Discounts
  • Exclusive Member Deals
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