Front Desk Agent Job at Spire Hospitality (Goleta)

Front Desk Agent

Spire Hospitality

Location:
United States , Goleta

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

21.00 USD / Hour

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Job Description:

Greet and register guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet high standards of quality.

Job Responsibility:

Greet and register guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet high standards of quality
Greet customers immediately with a friendly and sincere welcome
Complete the registration process by inputting and retrieving information from a computer system
Verify and imprint credit cards for authorization using electronic acceptance methods
Handle cash make change and balance an assigned house bank
Promptly answer the telephone using positive and clear English communication
Close guest accounts at time of check out and ascertain satisfaction
Field guest complaints, conducting through research to develop the most effective solutions and resolve complications
Summon guest service personnel for assistance to escort guests to their rooms as appropriate
Provide safety deposit boxes for guest by escorting them to the vault room
Operate facsimile machine to send, receive, and log incoming transmissions
Use the photocopier to make copies of items as required
File registration cards in room number order
Retrieve registration cards from the files for each check out
Other duties as assigned by the supervisor such as assisting PBX operators or reservations agents

Requirements:

Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge, skills, and abilities
No special licenses required
No prior experience required
Prior hospitality experience preferred
Additional language ability preferred
Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts
Ability to stand and move throughout the front office and continuously perform essential job functions
Ability to read, listen and communicate effectively in English, both verbally and in writing
Ability to access and accurately input information using a moderately complex computer system
Hearing and visual ability to observe and detect signs of emergency situations

Nice to have:

Prior hospitality experience preferred
Additional language ability preferred

Additional Information:

Job Posted:
March 26, 2026

Employment Type:

Fulltime

Work Type:

On-site work

Spire Hospitality - All Job Offers

Job Link Share:

Front Desk Agent

Spire Hospitality

Location:
United States , Goleta

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 26, 2026

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Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:March 26, 2026

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