Front Desk Agent Job at Marriott Bonvoy (Nashville)

New

Front Desk Agent

In this role, you'll warmly welcome our guests and provide exceptional service t...

Location

United States , Detroit

Salary:

Not provided

Spire Hospitality

Expiration Date

Until further notice

Requirements

High school diploma or its equivalent
One year of Front Desk experience in hotels preferred
One year of experience working in customer service or a guest-facing role required
Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel

Job Responsibility

Deliver unparalleled service, courtesy, and care to our guests
Respond promptly and effectively to guest questions and requests
Streamline the check-in and check-out process for guests
Answer incoming phone calls with promptness and professionalism
Excel at multitasking in a dynamic environment
Resolve guest concerns with attentive service recovery

What we offer

EARLY PAY OR EARNED WAGE ACCESS get paid before payday
medical
dental
vision
pet discount program
identity theft protection
pre-paid legal support
flexible spending accounts
matched 401K
life, critical accident or illness, short- & long-term disability

Parttime

New

Front Desk Agent

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instea...

Location

United States , Aspen

Salary:

25.00 USD / Hour

Marriott Bonvoy

Expiration Date

July 22, 2026

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None

Fulltime

New

Front Desk Agent

Instantly recognizable, The Ritz-Carlton Tenerife, Abama is the island’s most ic...

Location

Spain , Tenerife

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

A natural passion for service excellence and guest satisfaction
Previous experience in hotel front desk operations or customer service, ideally within a luxury environment
Strong organizational skills and the ability to multitask while remaining calm under pressure
A collaborative mindset and the ability to work effectively within a multicultural team
Fluency in Spanish and English
A valid work permit for Spain

Job Responsibility

Welcoming guests in a warm, professional, and brand-aligned manner
Managing check-in and check-out procedures, ensuring accuracy and efficiency
Providing detailed information about the resort, its facilities, services, and experiences
Attending to guest requests, preferences, and special requirements, coordinating with relevant departments as needed
Handling room reservations, modifications, and cancellations using internal systems
Managing payments, billing, and account closures in line with established procedures
Addressing guest concerns and complaints with empathy, discretion, and a solution-oriented mindset
Actively promoting hotel services and identifying opportunities for up-selling and cross-selling
Maintaining a pristine, organized, and welcoming front desk area that reflects luxury standards
Ensuring compliance with confidentiality, safety, and data protection policies at all times

What we offer

An attractive above market salary for your flexible assignment in our hotel
Travel worldwide to our 9500+ hotels at great employee conditions (Explore Rate)
Enjoy the culinary F&B offer in our 9500+ hotels with 20% discount
You can enjoy our culinary offerings at a 50% discount
Up to 75% discount on flights if your residency is on Tenerife
Extensive corporate benefits with lots of discounts for leisure activities and travel
Birthday surprise
Enjoy our resort as our guest after one year of service
13th and 14th salary
Innovative training concepts

Fulltime

New

Front Desk Agent

Checking people in and out. It’s a no brainer, right? Often the first encounter,...

Location

United States , Westbury

Salary:

18.00 USD / Hour

Chartwell Hospitality

Expiration Date

Until further notice

Requirements

Excellent English communication skills
able to read, write and speak fluently
regularly use a computer and different software
continuous movement
standing
occasionally lift or move up to 20 pounds

Job Responsibility

Provide that critical first impression to our guests and have a natural passion for delivering exceptional service
Welcome and serve guests in person and over the phone everyday
Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently

What we offer

Medical
Dental
Vision
Life
Long/Short Term
401-K
Supplemental Insurance
Professional Growth and Development Opportunities
Travel Discounts

New

Front Desk Agent

Checking people in and out. It's a no brainer, right? Often the first encounter,...

Location

United States , Charlotte

Salary:

Not provided

Chartwell Hospitality

Expiration Date

Until further notice

Requirements

Must have excellent English communication skills
Be able to read, write and speak fluently
Regularly use a computer and different software
Continuous movement
Standing
Occasionally lift or move up to 20 pounds

Job Responsibility

Provide that critical first impression to our guests and have a natural passion for delivering exceptional service
Welcome and serve guests in person and over the phone everyday
Enjoy solving problems
Be comfortable using a computer to check guests in and out
Handle cash and credit card transactions accurately and confidently

What we offer

Medical
Dental
Vision
Life
Long/Short Term
401-K
Supplemental Insurance
Professional Growth and Development Opportunities
Compensation: Based on Experience
Travel Discounts

Fulltime

New

Front Desk Agent

Location

Macau , Macau

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent.
No related work experience.
No supervisory experience.
None

Job Responsibility

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
Process all payment types such as room charges, cash, checks, debit, or credit.
Process all check-outs including resolving any late and disputed charges.
Answer, record, and process all guest calls, messages, requests, questions, or concerns.
Coordinate with Housekeeping to track readiness of rooms for check-in.
Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
Supply guests with directions and information regarding property and local areas of interest.
Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
Complete designated cashier and closing reports in the computer system.
Cash guests' personal checks and traveler's checks.

Fulltime

New

Front Desk Agent

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instea...

Location

United States

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent

Job Responsibility

Giving guests a smooth check-in and check-out
Building experience that is memorable and unique
Taking the initiative to deliver a wide range of services that guide guests through their entire stay
Processing operational needs
Addressing guest requests
Completing reports
Sharing the highlights of the local area
Creating a safe work place
Following company policies and procedures
Maintaining confidentiality

Fulltime

New

Front Desk Agent

As a Front Desk Agent, your primary responsibility will be to warmly welcome gue...

Location

United States

Salary:

26.67 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Team Player: Works well as a member of a group
Enthusiastic: Shows intense and eager enjoyment and interest
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Dedicated: Devoted to a task or purpose with loyalty or integrity

Job Responsibility

Warmly welcome guests upon their arrival with genuine hospitality
Maintain a positive demeanor and communicate clearly, ensuring that you understand their needs and respond promptly and accurately
Provide information about hotel amenities, local attractions, and outlet hours
Efficiently manage the registration process, involving inputting and retrieving guest information from our computer system
Verify details such as the number of guests and room rates, while also promoting Crescent and brand-specific marketing initiatives
Make thoughtful room assignments based on guest preferences
Code electronic keys and confirm room details nonverbally
Prepare welcome folders containing essential items like room keys, certificates, coupons, and refreshment center keys
At check-out, close out guest accounts promptly
In situations where guests express dissatisfaction, negotiate compromises, which could include authorizing revenue allowances

What we offer

Highly competitive wages
An exceptional benefit plan for eligible associates & your family members
RSP/401K matching program for eligible associates
Flexible scheduling to allow you to focus on what is important to you
Discounts with our Crescent managed properties in North America for you & your family members
Marriott Hotel Discount
Tuition Assistance Benefit

Fulltime

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