Front Desk Agent

• Handles guest check-ins and outs efficiently and in a friendly and professional manner
• Utilizes a thorough working knowledge of the reservation system and procedures
• takes reservations and knows cancellation procedures and policies
• Resolve guest challenges and take appropriate action to ensure guest satisfaction
• Process customer payments according to established procedures and policies including proper cash handling and credit card authorizations
• Efficient communication with other departments of the hotel in order to support special requests, late-checkouts, maintenance needs and guest concerns
• Assist with pre-registration and blocking of reservations
• Prepares for group arrivals and departures
• Provides the highest quality of service to guests at all times
• Perform all other duties as deemed necessary by management

• At least one year in a customer service role with high guest interaction
• Hospitality industry experience is a plus
• Ability to solve problems when they arise
• Ability to work in a team environment is a must
• Pleasant and helpful personality
• Excellent verbal communication skills
• Ability to work in a fast-paced setting
• Ability to stand for the duration of the shift
• Must be available to work various shifts including weekends and holidays

Hospitality industry experience is a plus

• Comprehensive health insurance
• retirement plans
• paid time off
• on-site wellness programs
• local discounts
• employee rates on hotel stays
• ongoing training and development opportunities
• robust wage package
• excellent benefit plans
• a matching 401K plan
• professional development
• generous bonuses
• travel perks
• opportunity to grow across a portfolio of 100 hotels