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Front Desk Agent

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Pyramid Global Hospitality

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Location:
United States , Birmingham

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Front Desk Agent will greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of stay to meet Pyramid Hotel Groups' high standards of quality. The role involves guest interaction, registration, handling payments, answering phones, resolving guest issues, and working in a fast-paced hotel environment.

Job Responsibility:

  • Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay
  • Greet customers immediately with a friendly and sincere welcome
  • Complete the registration process by inputting and retrieving information from a computer system
  • Verify and imprint credit cards for authorization
  • Handle cash, make change and balance an assigned house bank
  • Post charges to guest rooms and house accounts using the computer
  • Promptly answer the telephone
  • Input messages into the computer
  • Close guest accounts at time of check out and ascertain satisfaction
  • Field guest complaints, conducting through research to develop the most effective solutions and negotiate results

Requirements:

  • At least one year in a customer service role with high guest interaction
  • A Valid drivers license with no major infractions for 6 months
  • Ability to solve problems when they arise
  • Ability to work in a team environment is a must
  • Pleasant and helpful personality
  • Must be able to work a full shift standing and going back and forth to the valet lot and different areas of the hotel
  • A strong desire to make an impact on other people
  • An outgoing and engaging personality
  • Excellent verbal communication skills
  • Ability to work in a fast-paced setting
  • Ability to stand for the duration of the shift
  • Must be available to work various shifts including weekends and holidays

Nice to have:

  • Hospitality industry experience is a plus
  • Experience with Galaxy systems is a plus but not required
What we offer:
  • Comprehensive health insurance
  • Retirement plans
  • Paid time off
  • On-site wellness programs
  • Local discounts
  • Employee rates on hotel stays
  • Ongoing training and development opportunities

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Parttime
Work Type:
On-site work
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