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Front Desk Agent

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Pyramid Global Hospitality

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Location:
United States , Scottsdale

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Front Desk Agent is responsible for delivering an exceptional guest experience from arrival to departure by handling all front desk interactions with efficiency, professionalism, and warmth. This role ensures a smooth and welcoming experience for all guests while supporting daily hotel operations.

Job Responsibility:

  • Greet and welcome guests upon arrival, creating a positive first impression
  • Handle check-ins and check-outs efficiently and accurately, ensuring guest satisfaction
  • Manage reservations, process payments, and maintain accurate guest accounts
  • Answer guest inquiries, provide hotel information, and address complaints promptly and professionally
  • Coordinate with housekeeping and maintenance teams to support smooth operations
  • Maintain a clean, organized, and professional front desk and lobby area
  • Provide accurate information about rooms, rates, amenities, and local recommendations
  • Promote teamwork, uphold service standards, and contribute to a safe and friendly work environment
  • Protect guest privacy by maintaining strict confidentiality of all personal and financial information
  • Perform other duties as assigned

Requirements:

  • High school diploma or equivalent
  • A strong desire to make an impact on other people
  • An outgoing and engaging personality
  • Computer skills
  • Excellent verbal and written communication skills
  • Ability to work in a fast-paced setting
  • Ability to stand for the duration of the shift
  • Must be available to work various shifts including weekends and holidays
What we offer:
  • Comprehensive health insurance
  • Retirement plans
  • Paid time off
  • On-site wellness programs
  • Local discounts
  • Employee rates on hotel stays
  • Ongoing training and development opportunities

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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