This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Registers guests into the hotel upon arrival following prescribed check in procedures
Performs cashiering functions for guests during their stay and at check out
Is accountable for accuracy of all cash and credit transactions performed during their shift
Checks guest out of hotel upon departure accurately following prescribed check out procedures
Maintains an alpha order file of arriving guest registration cards
Maintains an in-house/guest registration card file (the bucket)
Conducts a daily guest registration verification process (the bucket check)
Addresses guests by name at every opportunity
Must understand and implement the reservation process for both social and group guests
Must know all aspects of the hotel: i.e. guest room types, sizes, locations, views, rates, other room attributes, available packages, as well as sales information like meeting room names and information
Maintain a clean and orderly work area
Must at all times be friendly and courteous to guests, management and fellow employees
Must pass on information necessary to the next shift and receive information from the prior shift
In the morning, to prepare for the day, expected arrivals must be audited, grouped, pre-blocked when necessary, pre-registered when possible
Print necessary reports and distribute to the appropriate departments
Monitor guest check outs who have not left by check out time, review and resolve, discrepancies, and communicate with housekeeping constantly
Choose vacant turndown rooms for possible walk-ins at night
Requirements:
High School diploma or equivalent acceptable experience
Must be a naturally enthusiastic, centered, and organized person
Must possess excellent communication skills with a pleasant personality and ability to make frequent eye contact
Ability to write, read, count, and file alphabetically and numerically with precision
Ability to stand for lengthy periods of time
Must be able to see, hear, and speak clearly and maintain proper etiquette
Must be knowledgeable of technology, and competent in understanding different systems necessary for the job