Front Desk Agent Job at Chartwell Hospitality (Davenport)

Front Desk Agent

The Front Desk Receptionist welcomes guests to the property, providing an except...

Location

United States of America , Houston

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

One + years' experience working within a luxury hotel or similar environment is considered an asset
Excellent interpersonal skills and communication skills
Cross cultural sensitivity, and customer service orientation
Guest centricity and understanding the importance of guest's preferences.

Job Responsibility

Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
Assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
Responds to all guest requests in an accurate and timely manner
Resolves guest complaints, and find opportunities to recognize and personalize the service experience for all guests.

What we offer

Rewarding Work Culture
Excellent Mentoring, Training and Development Opportunities
Medical, Dental, and Vision Insurance Program
Complimentary Stays at Four Seasons Worldwide after 6 Months
Holiday and Vacation pay
Complimentary employee meals prepared by the Four Seasons Culinary Team
Complimentary dry cleaning of employee uniforms
Discounted parking
401k participation with a company matching program.

Fulltime

Front Desk Agent

The Westin Tempe is looking for a PT - Front Desk Agent to join our amazing Fron...

Location

United States , Tempe

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Must have the ability to communicate in English
Self-starting personality with an even disposition
Maintain a professional appearance and manner at all times
Can communicate well with guests
Must be willing to 'pitch-in' and help co-workers with their job duties and be a team player
Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts
Ability to stand and move throughout front office and continuously perform essential job functions
Ability to access and accurately input information using a moderately complex computer system
Ability to observe and detect signs of emergency situations

Job Responsibility

Greeting and registering guests
Providing prompt and courteous service
Checking guests out at the end of their stay
Striving to deliver outstanding guest experience.

What we offer

Team Member and Family Room Discounts for both Crescent Hotels and Resort and Marriott Hotels
Flexible Schedules
Career Growth & Development
Insurance Benefit Available for both Full Time and Part Time Team Members
401k Plan and Company Match Program
Vacation Pay / Sick Pay – Full Time and Part Time Team Members
Holiday Pay – Full Time Team Members
Amazing Recognition Programs/Giving Back – Community Outreach
Tuition Reimbursement

Parttime

Front Desk Agent

AvantStay delivers exceptional, unique stays for group travelers. The company ha...

Location

United States , San Diego

Salary:

25.00 - 27.00 USD / Hour

AvantStay

Expiration Date

Until further notice

Requirements

"Guest First" attitude towards hospitality including an insatiable need to create great experiences
Broad range of technology experience including different property management systems
Excellent communication skills - ability to communicate with a broad range of stakeholders
Comfort working in a startup environment with empowerment to make decisions that enhance the guest experience
A positive attitude, self-starter mentality, and the ability to work effectively both in a team environment and independently
Desire to become deeply knowledgeable about a varied group of subjects pertaining to short term rentals and housekeeping
Strong analytical, strategic, and collaborative skills
Comfortable working in a very fast-paced environment
A perfectionist, attentive to all the details
Focused, hard-working, and willing to do what it takes for us to reach the next stage

Job Responsibility

Conduct live check-ins for our arriving guests. You are often the first impression and face of the company
Receive, organize, and stock deliveries of housekeeping and operational supplies
Lift, move, unpack, and do the more "unglamorous" sides of organization of the office and storeroom
Guide guests through the AvantStay experience, ensuring they have an amazing first impression
Stay in constant communication with the field team with updates on guest's arrivals and requests
Utilize our technology to release check-in instructions and close out "Live Check-In" cases in Salesforce
Assist with inventory duties such as preparing items for the field team, receiving deliveries, and tracking linen/consumables use
Maintain and organize gathering spaces, including office, and the surrounding area

What we offer

Generous company-sponsored insurance (medical, dental, vision, life, etc.)
Flexible paid time off
Complimentary and discount stays at AvantStay properties
Pre-tax retirement savings plans offered via Betterment
Paid parental leave
Fitness reimbursement
Cell phone reimbursement

Fulltime

Front Desk Agent

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instea...

Location

United States , San Antonio

Salary:

20.63 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Education: High school diploma or G.E.D. equivalent
Related Work Experience: No related work experience
Supervisory Experience: No supervisory experience
License or Certification: None

Job Responsibility

Give guests a smooth check-in and check-out
Build an experience that is memorable and unique
Take the initiative to deliver a wide range of services that guide guests through their entire stay
Process operational needs
Address guest requests
Complete reports
Share the highlights of the local area
Make transactions feel like part of the experience
Create a safe work place
Follow company policies and procedures

What we offer

Free Parking
Benefits

Fulltime

New

Front Desk Agent

A non-gaming oasis on the iconic Las Vegas strip. Located adjacent to Mandalay R...

Location

United States of America , Las Vegas

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Excellent personal presentation and interpersonal skills
Good problem-solving ability and proficiency in Hotel property management systems
Fluency in reading, writing, and spoken English
Continuous standing for eight hours a day
Outgoing personality and a can-do approach to any task

Job Responsibility

Ensure our guests have a smooth arrival and departure experience
First and last impression of the Hotel
Direct comments, questions, suggests and concerns

Parttime

Front Desk Agent

The Front Desk Agent welcomes and registers hotel guests as well as checks guest...

Location

United States of America , Calistoga

Salary:

26.68 USD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

Preferred experience in a luxury hotel in Front Office and/or Concierge or Guest Services
Knowledge of Napa Valley and surrounding areas, highly desirable, however not required
Strong written and oral presentation skills
Strong computer skills
Strong problem solving skills, ability to handle difficult situations and guests
This position is not eligible for work sponsorship/visa. Candidates must possess valid US work authorization.

Job Responsibility

Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest
Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction
Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, and exchanges foreign currency. Reconciles all transactions at the close of each shift
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
resolves customer complaints
assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interactions with guest will be in person, phone, FS Chat and by email.

What we offer

Cigna medical and dental benefit options
Complimentary accommodation at other Four Seasons Hotels and Resorts
Complimentary Employee Meals
401k Retirement Plans

Fulltime

Front Desk Agent

Checking people in and out. It’s a no brainer, right? Often the first encounter,...

Location

United States , Nashville

Salary:

Not provided

Chartwell Hospitality

Expiration Date

Until further notice

Requirements

Excellent English communication skills
ability to read, write and speak fluently
ability to use a computer and different software
continuous movement and standing
ability to lift or move up to 20 pounds

Job Responsibility

Provide critical first impression to guests
welcome and serve guests in person and over the phone
solve problems
use computer to check guests in and out
handle cash and credit card transactions accurately and confidently

What we offer

Medical
Dental
Vision
Life
Long/Short Term
401-K
Supplemental Insurance
Professional Growth and Development Opportunities
Travel Discounts

Front Desk Agent

Process all guest check-ins by confirming reservations, assigning room, and issu...

Location

Mexico , Mexico City

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None

Job Responsibility

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
Process all payment types such as room charges, cash, checks, debit, or credit
Process all check-outs including resolving any late and disputed charges
Answer, record, and process all guest calls, messages, requests, questions, or concerns
Coordinate with Housekeeping to track readiness of rooms for check-in
Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed
Supply guests with directions and information regarding property and local areas of interest
Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
Complete designated cashier and closing reports in the computer system
Cash guests' personal checks and traveler's checks

Fulltime

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