Front Desk Agent

• Guest Registration & Check-In: Perform guest registration and check-in processes, ensuring a seamless and fluid experience upon arrival
• Guest Relations: Provide personalized attention to guest needs and requests throughout their stay
• Communication Management: Efficiently manage internal and external telephone calls, as well as hotel correspondence
• Service Coordination: Coordinate additional services, including guest transportation and parking control
• Safety & Emergency Response: Handle emergency situations and monitor security systems via the fire and alarm switchboard
• Night Audit & Systems: Execute night audits and system backups during the night shift
• Check-Out & Billing: Assist guests with the check-out process, ensuring accurate account settlement and billing
• Concierge Services: Provide detailed information regarding hotel services, local events, and cultural activities available to guests
• Shift Handover & Reporting: Log incidents and communicate major events via the shift logbook, with a specific focus on night shift occurrences

• Bachelor’s Degree or Higher Vocational Training (Grado Superior) in Hospitality Management, Tourism, or related fields
• 2–3 years of experience in similar roles within 4-star or 5-star hotels
• Proficiency in Microsoft Office Suite and hands-on experience with Opera PMS (Mandatory)
• Bilingual Spanish and Professional Working Proficiency in English
• Strong customer and results orientation
• Teamwork, effective communication, emotional intelligence, attention to detail, stress management, and multitasking capabilities
• Flexibility to work rotating shifts

Prior experience within the Marriott International portfolio

• Impact: Opportunity to directly impact the experience of thousands of guests
• Environment: Multicultural, dynamic work environment aligned with global standards
• Development: Continuous training through learning and development platforms
• Growth: Real opportunities for professional growth and career advancement
• Marriott Benefits: Exclusive access to Marriott Bonvoy benefits
• Selenta Benefits: Access to discounts across all Selenta Group properties
• Culture: Professional, collaborative work environment focused on excellence
• Flexible remuneration options
• Permanent contract (contratación indefinida)
• Immediate start