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Front Desk Agent

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DoubleTree by Hilton Orlando at SeaWorld

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Location:
United States , New York

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

19.00 - 20.00 USD / Hour
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Job Description:

We are seeking an individual to fill the position of Front Desk Agent at the 33 Seaport hotel in NYC. As a Front Desk Agent, you will be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Job Responsibility:

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests

Requirements:

  • Experience as a Front Desk Agent in a hotel preferred
  • Excellent customer service skills
  • Excellent computer, communication and interpersonal skills
  • Customer service experience
  • Some college (Preferred)
  • Technical/other training (Preferred)
  • High School (Preferred)
  • Previous experience as a FDA preferred

Nice to have:

  • Team Player: Works well as a member of a group (Preferred)
  • Enthusiastic: Shows intense and eager enjoyment and interest (Preferred)
  • Peer Recognition: Inspired to perform well by the praise of coworkers (Preferred)
  • Growth Opportunities: Inspired to perform well by the chance to take on more responsibility (Preferred)
  • Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization (Preferred)
What we offer:
  • Robust compensation and benefits packages
  • Career path for our associates which celebrates their success

Additional Information:

Job Posted:
January 25, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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