Front Desk Agent Job at Tandem Hospitality Group (Westminster)

New

Front Desk Agent

Location

Macau , Macau

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent.
No related work experience.
No supervisory experience.
None

Job Responsibility

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
Process all payment types such as room charges, cash, checks, debit, or credit.
Process all check-outs including resolving any late and disputed charges.
Answer, record, and process all guest calls, messages, requests, questions, or concerns.
Coordinate with Housekeeping to track readiness of rooms for check-in.
Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
Supply guests with directions and information regarding property and local areas of interest.
Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
Complete designated cashier and closing reports in the computer system.
Cash guests' personal checks and traveler's checks.

Fulltime

New

Front Desk Agent

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instea...

Location

United States

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent

Job Responsibility

Giving guests a smooth check-in and check-out
Building experience that is memorable and unique
Taking the initiative to deliver a wide range of services that guide guests through their entire stay
Processing operational needs
Addressing guest requests
Completing reports
Sharing the highlights of the local area
Creating a safe work place
Following company policies and procedures
Maintaining confidentiality

Fulltime

New

Front Desk Agent

As a Front Desk Agent, your primary responsibility will be to warmly welcome gue...

Location

United States

Salary:

26.67 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Team Player: Works well as a member of a group
Enthusiastic: Shows intense and eager enjoyment and interest
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Dedicated: Devoted to a task or purpose with loyalty or integrity

Job Responsibility

Warmly welcome guests upon their arrival with genuine hospitality
Maintain a positive demeanor and communicate clearly, ensuring that you understand their needs and respond promptly and accurately
Provide information about hotel amenities, local attractions, and outlet hours
Efficiently manage the registration process, involving inputting and retrieving guest information from our computer system
Verify details such as the number of guests and room rates, while also promoting Crescent and brand-specific marketing initiatives
Make thoughtful room assignments based on guest preferences
Code electronic keys and confirm room details nonverbally
Prepare welcome folders containing essential items like room keys, certificates, coupons, and refreshment center keys
At check-out, close out guest accounts promptly
In situations where guests express dissatisfaction, negotiate compromises, which could include authorizing revenue allowances

What we offer

Highly competitive wages
An exceptional benefit plan for eligible associates & your family members
RSP/401K matching program for eligible associates
Flexible scheduling to allow you to focus on what is important to you
Discounts with our Crescent managed properties in North America for you & your family members
Marriott Hotel Discount
Tuition Assistance Benefit

Fulltime

New

Front Desk Agent

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacati...

Location

United States , Destin

Salary:

17.00 USD / Hour

Travel + Leisure Co.

Expiration Date

Until further notice

Requirements

Professional appearance and a positive, can-do attitude
Excellent communication skills with the ability to read, write and understand English
Ability to solve problems with minimal supervision
Basic math skills and knowledge of proper cash handling procedures
Ability to multitask and work in a fast paced environment
Strong attention to detail and organization skills
Basic computer and office skills

Job Responsibility

Bring smiles to guests from around the world by providing warm welcomes
Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions
Process cash and credit card transactions strictly following established procedures
Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities
Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios
Reserve and confirm reservations for individuals and/or groups
Provide guests with room rate quotes
Respond to guest inquiries and concerns as quickly and completely as possible

What we offer

Medical
Dental
Vision
Flexible spending accounts
Life and accident coverage
Disability
Depending on position, paid time off, parental leave and holidays
Wish day paid time to volunteer at an approved organization of your choice
401k with employer match
Legal and identify theft plan

Fulltime

New

Front Desk Agent

We are looking for a Receptionist for our iconic Madrid Marriott Hotel Princesa ...

Location

Spain , Madrid

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Bachelor’s Degree or Higher Vocational Training (Grado Superior) in Hospitality Management, Tourism, or related fields
2–3 years of experience in similar roles within 4-star or 5-star hotels
Proficiency in Microsoft Office Suite and hands-on experience with Opera PMS (Mandatory)
Bilingual Spanish and Professional Working Proficiency in English
Strong customer and results orientation
Teamwork, effective communication, emotional intelligence, attention to detail, stress management, and multitasking capabilities
Flexibility to work rotating shifts

Job Responsibility

Guest Registration & Check-In: Perform guest registration and check-in processes, ensuring a seamless and fluid experience upon arrival
Guest Relations: Provide personalized attention to guest needs and requests throughout their stay
Communication Management: Efficiently manage internal and external telephone calls, as well as hotel correspondence
Service Coordination: Coordinate additional services, including guest transportation and parking control
Safety & Emergency Response: Handle emergency situations and monitor security systems via the fire and alarm switchboard
Night Audit & Systems: Execute night audits and system backups during the night shift
Check-Out & Billing: Assist guests with the check-out process, ensuring accurate account settlement and billing
Concierge Services: Provide detailed information regarding hotel services, local events, and cultural activities available to guests
Shift Handover & Reporting: Log incidents and communicate major events via the shift logbook, with a specific focus on night shift occurrences

What we offer

Impact: Opportunity to directly impact the experience of thousands of guests
Environment: Multicultural, dynamic work environment aligned with global standards
Development: Continuous training through learning and development platforms
Growth: Real opportunities for professional growth and career advancement
Marriott Benefits: Exclusive access to Marriott Bonvoy benefits
Selenta Benefits: Access to discounts across all Selenta Group properties
Culture: Professional, collaborative work environment focused on excellence
Flexible remuneration options
Permanent contract (contratación indefinida)
Immediate start

Fulltime

Front Desk Agent

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instea...

Location

United States , Dallas

Salary:

17.25 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
License or Certification: None
Creating a safe work place
Following company policies and procedures
Maintaining confidentiality
Protecting company assets
Upholding quality standards
Ensuring professional uniform, personal appearance, and communications

Job Responsibility

Giving guests a smooth check-in and check-out
Building an experience that is memorable and unique
Delivering a wide range of services that guide guests through their entire stay
Processing operational needs
Addressing guest requests
Completing reports
Sharing the highlights of the local area
Making transactions feel like part of the experience

Fulltime

Front Desk Agent

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instea...

Location

United States , Georgetown

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Education: High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
License or Certification: None

Job Responsibility

deliver a wide range of services that guide guests through their entire stay
processing operational needs
addressing guest requests
completing reports
sharing the highlights of the local area
making transactions feel like part of the experience
creating a safe work place
following company policies and procedures
maintaining confidentiality
protecting company assets

Fulltime

Front Desk Agent

The Front Desk Agent is responsible for providing quality guest services that in...

Location

United States , Longmont

Salary:

19.00 - 20.00 USD / Hour

Tandem Hospitality Group

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
six months to one-year related experience and/or training
Ability to read, analyze, and interpret procedure manuals
Ability to solve practical problems and to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Ability to operate the Property Management System, capture email, and use the PBX system
Must always be accountable for balancing the daily shift bank and maintain organization and demonstrate quality service
While performing the duties of this job, the employee is regularly required to stand, walk, and communicate
The employee must occasionally lift and/or move up to 25 pounds

Job Responsibility

Consistently provide high level of customer service
Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests
Check in and out hotel guests in a confident, professional and friendly manner
Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information
Complete all items on appropriate checklist by end of shift
Follow established key control policy
Ensure proper credit policies are followed and verify credit limit report
Submit all lost & found articles accompanied by a completed lost & found report
Knowledgeable of immediate area, services, attractions, and events and assist with Concierge services
Knowledgeable of fire and emergency procedures

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