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Front Desk Agent

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DoubleTree by Hilton Orlando at SeaWorld

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Location:
United States , Houston

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Front Desk Agent is the first point of contact for guests, responsible for delivering a seamless and welcoming experience during check-in, check-out, and throughout the stay. This role requires professionalism, attention to detail, and a strong commitment to luxury service standards, ensuring every guest feels valued and cared for.

Job Responsibility:

  • Welcome and check in guests efficiently, ensuring a smooth and personalized experience
  • Handle check-out procedures, including billing, payment processing, and guest inquiries
  • Provide information about hotel services, amenities, dining options, and local attractions
  • Respond promptly to guest requests, concerns, or complaints, ensuring resolution in line with luxury service standards
  • Maintain accurate guest records and reservations in the property management system (PMS)
  • Coordinate with housekeeping, concierge, and other departments to meet guest needs seamlessly
  • Handle phone calls, emails, and in-person inquiries professionally and courteously
  • Uphold security procedures, ensuring guest safety and privacy at all times
  • Assist in upselling room upgrades, packages, and hotel services
  • Maintain a clean, organized, and welcoming front desk area

Requirements:

  • Previous experience in front desk operations, preferably in a luxury hotel or resort environment
  • Excellent guest service, communication, and interpersonal skills
  • Proficiency with property management systems (PMS) and standard office software
  • Ability to remain calm and professional under pressure
  • Strong attention to detail and organizational skills
  • Flexible schedule, including nights, weekends, and holidays
  • Ability to stand for extended periods and perform light lifting as needed
  • Manual dexterity for operating computers, phones, and office equipment
What we offer:
  • Competitive pay
  • Hotel room discounts with our Crescent managed properties across North America for you and your family members
  • Excellent benefits plans for eligible associates and your family members
  • Paid time off
  • Career development opportunities in a luxury hospitality environment
  • Free meals
  • Free parking

Additional Information:

Job Posted:
January 06, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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