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Front Desk Agent

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Pyramid Global Hospitality

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Location:
United States , Chatham

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

19.42 USD / Hour
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Job Description:

The role of the Front Desk Agent is to provide the utmost in guest service while ensuring that the check-in and checkout process for guests is handled efficiently and professionally. The Guest Service Agent is responsible for but not limited to managing keys, recording and executing wake-up call information, providing directions, assisting in all guest inquiries, and adhering and practicing the Forbes Travel Guide, Preferred Hotels & Resorts, and AAA.

Job Responsibility:

  • Provide the utmost in guest service while ensuring that the check-in and checkout process for guests is handled efficiently and professionally
  • Manage keys, recording and executing wake-up call information, providing directions, assisting in all guest inquiries, and adhering and practicing the Forbes Travel Guide, Preferred Hotels & Resorts, and AAA
  • Provide quotes for room rates and up-sell the guest when possible
  • Assist in coordinating the Front Desk and the Housekeeping Department
  • Verify that the correct charges are posted to the corresponding guest folio
  • Collect payment for charges on the guest folio
  • Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift
  • Respond to and manage phone activity including providing general knowledge to callers
  • Provide administrative, reception and program support to management and staff
  • Smile and greet guests in a welcoming manner and use the guest’s name
  • Resolve guest complaints within scope of authority
  • otherwise refer the matter to the management
  • Register and assign rooms to guests
  • Always maintain a professional appearance

Requirements:

  • Superior customer service skills
  • Ability to multi-task
  • Ability to work well in a fast-paced environment
  • Strong attention to detail and organization
  • Excellent computer skills and telephone etiquette
  • Ability to work closely and cohesively with other departments to ensure optimum guest satisfaction
  • Well-groomed
  • Able to stand for long periods of time during shift(s)
  • Previous experience preferred but not necessary
What we offer:
  • Comprehensive health insurance
  • retirement plans
  • paid time off
  • on-site wellness programs
  • local discounts
  • employee rates on hotel stays
  • ongoing training and development opportunities

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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