Front Desk Agent, Marriott Bonvoy

Marriott Bonvoy

Location:
China, Macau

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Front Desk Agent position at W Macau - Studio City, part of an integrated resort on Cotai Strip. The role involves processing guest check-ins/check-outs, handling payments, answering guest inquiries, coordinating with housekeeping, and providing excellent customer service in a luxury hotel environment.

Job Responsibility:

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
Process all payment types such as room charges, cash, checks, debit, or credit
Process all check-outs including resolving any late and disputed charges
Answer, record, and process all guest calls, messages, requests, questions, or concerns
Coordinate with Housekeeping to track readiness of rooms for check-in
Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed
Supply guests with directions and information regarding property and local areas of interest
Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
Complete designated cashier and closing reports in the computer system
Cash guests' personal checks and traveler's checks
Count bank at the beginning and end of shift
Balance and drop receipts according to Accounting specifications

Requirements:

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required

What we offer:

Equal opportunity employer
Valued and celebrated unique backgrounds
Non-discrimination policy
Global team environment
Career development opportunities

Additional Information:

Job Posted:
November 05, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Front Desk Agent