Front Desk Agent

• Reporting to the Front of House Manager
• Welcoming and checking in hotel guests
• Introducing the hotel facilities and its accommodation
• Establishing credit or payment method
• Arranging for luggage to be delivered to guest rooms
• Checking guests out of the hotel at the end of their stay
• Preparing and explaining guest bills
• Responding to a wide variety of guest requests
• Adding personal recommendations and touches always ensuring guests receive the highest levels of service excellence
• Checks in guest in an efficient and friendly manner, using guest name whenever possible
• Assures that guest is assigned type of room requested and the correct rate is charged
• Issues correct keys to the guest
• Checks out guest at end of stay
• Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest
• Settles bill accurately through credit card or cash transaction
• Maintains a balanced bank assigned by the hotel
• Makes change, cashes checks, exchanges foreign currency
• Reconciles all transactions at the close of each shift
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
• resolves customer complaints
• assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, inhouse events, directions, etc
• Responds to all guest requests in an accurate and timely manner
• Interaction with guest will be in person and by phone
• Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests

• At least high school diploma
• At least three years of Front Desk experience in luxury hospitality operations
• Cross cultural sensitivity, and customer service orientation
• A natural talent for ensuring our guests feel at home, excellent communication, interpersonal and relationship-building skills, and an exceptional attentive for detail
• You must have fluency in English and Italian
• A third European language would represent an advantage

A third European language

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Dry Cleaning for Employee Uniforms
• Meals available at our Employee Restaurant
• Employee Experience initiatives: from annual themed employee party to many ESG events throughout the year
• Employee Recognition Programs
• Opportunities to build a successful career with global potential