Front Desk Agent

• Checks in guest in an efficient and friendly manner, using guest name whenever possible
• Assures that guest is assigned type of room requested and the correct rate is charged
• Arranges for luggage to be delivered to guest room
• Issues correct keys to the guest
• Checks out guest at end of stay
• Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest
• Settles bill accurately through credit card or cash transaction
• Maintains a balanced bank assigned by the hotel
• Makes change, cashes checks, exchanges foreign currency
• Reconciles all transactions at the close of each shift
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
• resolves customer complaints
• assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc
• Responds to all guest requests in an accurate and timely manner
• Interaction with guest will be in person and by phone
• Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests
• Comply with Four Seasons’ Work Rules and Standards of Conduct
• Work harmoniously and professionally with co-workers and supervisors
• Accepts reservations, changes and cancellations in the absence of Reservations Department Staff
• Can answer guest calls and direct them appropriately in the absence of a Communications Operator

• At least 1 year hotel experience in a luxury hotel
• Written, spoken and reading proficiency in the English language
• Fluency in a language other than English strongly preferred
• Must be able to work all shifts including AM, PM, weekends, and holidays
• Computer knowledge
• Knowledgeable of Miami areas
• US work authorization is required

Fluency in a language other than English

• Energizing Employee Culture
• Comprehensive learning and development programs
• Inclusive and diverse employee engagement events all year-round
• Exclusive discount and travel programs with Four Seasons
• Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan)