Front Desk Agent, Marriott Bonvoy

Front Desk Agent

Marriott Bonvoy

Location:
Indonesia, Bali

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

The Front Desk Agent at The Ritz-Carlton Bali is responsible for ensuring exceptional guest service by processing check-ins and check-outs, handling payments, addressing guest inquiries, and maintaining professional standards. The role involves coordinating with housekeeping, providing property information, and adhering to company policies and safety procedures. The position requires standing, sitting, or walking for extended periods and handling objects up to 10 pounds. The Ritz-Carlton emphasizes a culture of excellence, creativity, and compassion, with a commitment to non-discrimination and equal opportunity.

Job Responsibility:

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
Process all payment types such as room charges, cash, checks, debit, or credit
Process all check-outs including resolving any late and disputed charges
Answer, record, and process all guest calls, messages, requests, questions, or concerns
Coordinate with Housekeeping to track readiness of rooms for check-in
Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed
Supply guests with directions and information regarding property and local areas of interest
Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
Complete designated cashier and closing reports in the computer system
Cash guests' personal checks and traveler's checks
Count bank at the beginning and end of shift
Balance and drop receipts according to Accounting specifications

Requirements:

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None license or certification

What we offer:

Access to opportunity
Valued and celebrated unique backgrounds
Rich blend of culture, talent, and experiences
Non-discrimination on any protected basis
Proud of the work you do and who you work with

Additional Information:

Job Posted:
August 11, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Welcome to CrawlJobs.com –
Your Global Job Discovery Platform

At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.