Front Desk Agent, Marriott Bonvoy

Front Desk Agent

Marriott Bonvoy

Location:
Spain, Malaga

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

At AC Hotels, we believe attention to detail is the greatest form of generosity we can offer. Whether it’s the artful pour of a drink or the sleek, edited environment, AC Hotels and our family members believe that if we have time to make it, we have time to make it beautiful. Our guests recognize and appreciate the precise design of AC Hotels and the detail-oriented nature of our family members. If you are looking for true hospitality, AC Hotels offers the perfect environment. Family members express a global mindset and passion for detail. They present a natural curiosity to learn and try new things. Whether staying current with trends in art, technology, or design, family members are eager to share with guests and others.

Job Responsibility:

Make reservations both by phone and via email or fax
Handle guest check-ins and check-outs
Respond to guest requests and provide information on all matters requested (facilities, schedules, surroundings, etc.)
Resolve complaints and claims, or refer more serious ones to the Front Desk Manager
Monitor daily billing and perform cash reconciliation
Keep the system clean and up to date
Follow up on bookings and closures, and carry them out personally when necessary
Ensure customer satisfaction and loyalty

Requirements:

Degree in Tourism or a related field
At least 2 years of experience in the Front Desk/Reception Department
Valuable: knowledge and experience using Opera hotel management system
High level of English
other languages are a plus
Valuable: knowledge of Marsha and other hotel management software
Customer-oriented
Good communication skills
Proactive
Team player
Problem-solving in English

Nice to have:

knowledge and experience using Opera hotel management system
knowledge of Marsha and other hotel management software
other languages

Additional Information:

Job Posted:
June 21, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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