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Pyramid Global Hospitality Logo Pyramid Global Hospitality · Hospitality and Tourism

Front Desk Agent

United States, Kennebunkport · Job Posted February 20, 2026
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Job Description

Welcome to The Colony Hotel in the picturesque setting of Maine, proudly part of the Pyramid Global Hospitality portfolio. Offering 140 charming guest rooms and 10,000 sq ft of versatile meeting space, The Colony Hotel is more than just a place to stay—it's a coastal retreat that seamlessly integrates comfort with career opportunities. Nestled along the scenic coastline of Maine, The Colony Hotel embodies the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities take center stage. As a member of the Pyramid Global team, you'll enjoy benefits such as a 401k with a company match and recognition programs tailored to celebrate your achievements. Join us at The Colony Hotel, where your pathway to a fulfilling career is guided by an excellent People First Culture. It's about being part of a professional team that understands the unique charm of Maine while supporting your individual career journey. Welcome to a professional environment within Pyramid Global Hospitality that encourages your personal and professional development amidst the coastal beauty of Maine!

Job Responsibility

  • Greet and welcome guests upon arrival, creating a positive first impression
  • Handle check-ins and check-outs efficiently, ensuring guest satisfaction
  • Manage reservations, answer guest inquiries, and address complaints promptly
  • Maintain a clean and organized front desk area
  • Provide accurate information about the hotel, rooms, rates, and amenities
  • Process payments and manage cash transactions accurately
  • Coordinate with housekeeping and maintenance to ensure smooth operations
  • Promote teamwork and contribute to a friendly, safe work environment
  • Perform other duties as assigned

Requirements

  • High school diploma or equivalent
  • A strong desire to make an impact on other people
  • An outgoing and engaging personality
  • Computer skills
  • Excellent verbal and written communication skills
  • Ability to work in a fast-paced setting
  • Ability to stand for the duration of the shift
  • Must be available to work various shifts including weekends and holidays

What we offer

  • Comprehensive health insurance
  • Retirement plans
  • Paid time off
  • On-site wellness programs
  • Local discounts
  • Employee rates on hotel stays
  • 401k with a company match
  • Recognition programs
  • Ongoing training and development programs
  • Opportunities for career growth and advancement
  • A supportive and dynamic team environment
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