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Front Desk Agent

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Pyramid Global Hospitality

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Location:
United States

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

18.50 - 21.00 USD / Hour
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Job Description:

As a Front Desk Agent at Flamingo Resort & Spa, you are the first and last point of contact for our guests. You play a vital role in creating a welcoming atmosphere by delivering exceptional customer service, ensuring smooth check-in and check-out experiences, and assisting guests with their needs throughout their stay. This position requires professionalism, attention to detail, and a genuine passion for hospitality.

Job Responsibility:

  • Greet guests warmly and provide a positive first impression of Flamingo Resort & Spa
  • Perform accurate and efficient guest check-ins and check-outs in accordance with brand and property standards
  • Handle guest inquiries, requests, and concerns promptly and professionally, escalating issues as needed
  • Process room assignments, payments, billing adjustments, and cash handling with accuracy
  • Maintain knowledge of hotel services, amenities, promotions, and local attractions
  • Communicate effectively with Housekeeping, Engineering, and other departments to support guest satisfaction
  • Monitor room availability, occupancy levels, and special guest requests, including VIPs and groups
  • Enroll guests in loyalty programs and promote brand initiatives as assigned
  • Follow all Flamingo Resort & Spa policies, procedures, safety guidelines, and code of conduct
  • Maintain a clean, organized, and professional front desk area at all times

Requirements:

  • Previous customer service experience required
  • hotel front desk experience preferred
  • Experience with hotel property management systems (such as OnQ) preferred but not required
  • Strong communication and interpersonal skills with a guest-focused mindset
  • Ability to remain calm and professional in fast-paced or high-pressure situations
  • Must be flexible to work various shifts, including weekends and holidays
  • High school diploma or equivalent required
  • hospitality education a plus
  • Ability to stand for extended periods and lift up to 25 pounds occasionally

Nice to have:

  • Experience with hotel property management systems (such as OnQ)
  • hospitality education
What we offer:
  • comprehensive health insurance
  • retirement plans
  • paid time off
  • on-site wellness programs
  • local discounts
  • employee rates on hotel stays
  • ongoing training and development opportunities

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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