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Front Desk Agent/Sales Coordinator

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Prospera Hospitality

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Location:
United States , Pittsburgh

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Category:
Hospitality and Tourism

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Contract Type:
Employment contract

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Salary:

17.00 USD / Hour
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Job Description:

The Fairfield Inn & Suites by Marriott Pittsburgh North - McCandless Crossing is looking for a Hotel Front Desk Agent/Sales Coordinator to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates and amenities. This position will also support our Sales efforts. This position is a perfect developmental position if you might like to consider Hotel Sales in your future. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Job Responsibility:

  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients' complaints in a timely and professional manner
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Maintain updated records of bookings and payments
  • Assist Sales Manager and General Manager with duties as assigned
  • Respond to prospective client requests for information
  • Promptly reply to inquiries
  • Attend sales calls with clients
  • Draft contracts for future bookings

Requirements:

  • Previous Hotel or Hospitality experience is a plus
  • Previous Hotel Front Office experience is preferred

Nice to have:

  • Previous Hotel or Hospitality experience is a plus
  • Previous Hotel Front Office experience is preferred
What we offer:
  • Medical coverage
  • Dental coverage
  • Vision coverage
  • Short-term disability benefits
  • Long-term disability benefits
  • Paid time off (vacation, sick days, holidays)
  • Marriott employee travel program (discounted rates at Marriott company hotels)

Additional Information:

Job Posted:
May 06, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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