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The Front Desk Agent is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience. As the first and last impression of the Hotel, this high-profile department carries a special responsibility. The Front Office is also the natural place where guests direct comments, questions, suggests and concerns.
Job Responsibility:
Ensure guests have a smooth arrival and departure experience
Handle guest comments, questions, suggestions, and concerns
Requirements:
Excellent personal presentation and interpersonal skills
Good problem-solving ability
Proficiency in Hotel property management systems
Fluency in reading, writing, and spoken English
Ability to stand continuously for eight hours a day