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Four Seasons Logo Four Seasons · Hospitality and Tourism

Front Desk Agent (Overnight Relief)

United States of America, Los Angeles Employment contract 31.89 USD / Hour · Job Posted May 14, 2026
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Job Description

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Job Responsibility

  • Checks in guest in an efficient and friendly manner, using guest name whenever possible
  • Assures that guest is assigned type of room requested, credit or method of payment is established, the correct rate is charged and issues correct keys to the guest
  • Arranges for luggage to be delivered to guest room
  • Checks guest out of the hotel, preparing and explaining the bill
  • Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
  • resolves customer complaints
  • assists guests inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc
  • Responds to all guest requests in an accurate and timely manner
  • Interaction with guest is in person and by phone
  • Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests

Requirements

  • Excellent interpersonal and communication skills, both in person and by telephone
  • Knowledge of Opera is preferred
  • Ability to learn multiple computer software and accurately input information into the systems
  • Ability to work cohesively with co-workers both within and outside of your department
  • Ability to prioritize, organize and follow up
  • Previous hotel front desk and hospitality experience is strongly preferred
  • Must be available to work weekends, days, evenings and holidays

What we offer

  • Medical/Dental/Vision Insurance
  • 401K Retirement savings plan
  • Employee Assistance Program
  • Investment in your Wellbeing
  • Life Insurance
  • Complimentary Room nights and discounted rates
  • Free on-site parking
  • Training programs, tuition reimbursement
  • Growth & Development opportunities
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