Front Desk Agent / Night Auditor

• Greet guests and complete the registration process, including entering and retrieving information in the system, confirming guest details and room rates, assigning rooms, coding electronic keys, promoting marketing programs, providing welcome packets, and ensuring guests know the location of their room
• Assist guests with check-out by ensuring rooms and services are accurately posted, using the point-of-sale system, handling cash, processing credit and debit cards, converting currency, making change, and processing gift certificates
• Maintain a strong working knowledge of hotel offerings, including room types, rates, packages, promotions, and the local area, and respond to guest inquiries
• Use up-selling techniques to promote hotel services and maximize room occupancy
• Respond to guest requests and resolve concerns in a timely, friendly, and efficient manner
• Handle guest complaints by conducting research, negotiating solutions, and ensuring guest satisfaction
• Receive, input, retrieve, and relay messages to guests
• Prepare daily restaurant revenue reports by auditing point-of-sale data, including revenue, covers, tips, settlements, and cashier activity
• Run audit reports and journals from the front office and point-of-sale systems
• Make necessary corrections and adjustments and troubleshoot system issues during the shift
• Input revenue, expenses, and allowances into the front office system to generate daily reports
• Balance all revenue and settlement accounts nightly, maintain required files, and reset systems for the next day’s operations
• Maintain regular and reliable attendance and perform additional duties as assigned

Must be able to communicate clearly in English. Self-motivated with a calm, professional demeanor and the ability to maintain a polished appearance. Strong guest service and communication skills with a team-oriented mindset and willingness to support coworkers. Ability to perform moderately complex mathematical calculations accurately. Capable of working with internal and external guests in situations requiring patience, tact, and diplomacy. Able to stand and move throughout the front office while performing essential job functions. Proficient in using computer systems to accurately enter and retrieve information. Able to recognize and respond appropriately to emergency situations. Demonstrates the ability to build and maintain positive working relationships with associates, guests, and partners. Marriott hotel experience is preferred. Availability to work weekends and holidays is required.

• Competitive wages
• Comprehensive benefits for eligible associates and family members
• 401(k) matching program for eligible associates
• Flexible scheduling to support work-life balance
• Travel discounts at Crescent-managed properties across North America for you and your family
• Tuition reimbursement