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The Front Desk Agent / Night Auditor plays a dual role in providing exceptional guest service throughout all hours of operation while ensuring accurate financial and operational reporting during overnight shifts. This position is responsible for welcoming guests, managing check-ins and check-outs, responding to guest needs, and performing nightly balancing of hotel accounts to maintain the integrity of daily financial records.
Job Responsibility:
Greet and assist guests with a warm, professional demeanor
Process guest check-ins, check-outs, and room assignments efficiently
Handle guest inquiries, reservations, and requests promptly and courteously
Address and resolve guest concerns or complaints, escalating when necessary
Maintain knowledge of hotel services, amenities, and local attractions
Manage room inventory and coordinate with Housekeeping and Maintenance
Handle cash, credit card transactions, and ensure accuracy of posted charges
Maintain accurate records and logs, including shift reports and guest information
Answer phones, route calls, and handle messages per hotel standards
Balance all daily room, restaurant, and miscellaneous charges
Verify and post transactions to appropriate accounts
Generate and distribute end-of-day reports for management
Ensure all front desk accounting procedures comply with Sandman Hotel policies
Prepare for the next day’s operations by setting up front desk systems and supplies
Requirements:
Must have the ability to work the overnight hours
A high attention to detail
High school diploma or equivalent
A strong desire to make an impact on other people
An outgoing and engaging personality
Computer skills
Excellent verbal and written communication skills
Ability to work in a fast-paced setting
Ability to stand for the duration of the shift
Must be available to work various shifts including weekends and holidays