Front Desk Agent Night Auditor Job at Pyramid Global Hospitality (Santa Rosa)

Front Office Manager

The Front Office Manager's primary role is to ensure high quality service and le...

Location

United States , Baton Rouge

Salary:

Not provided

Tandem Hospitality Group

Expiration Date

Until further notice

Requirements

3 years' experience as a Guest Service Agent, Supervisor or Manager
Management experience required
Front Office Accounting experience
Proficiency in Microsoft applications is required
Verifiable record improving guest service and satisfaction
Ability to work a flexible schedule and be able to work weekends and holidays

Job Responsibility

Responsible for the adherence and enforcement of all Hotel policies and procedures
Responsible for maintaining the highest levels of professionalism and decorum amongst all the staff
Monitor inventory control and ordering procedures for Front Office and guest supplies
Oversee Front Desk Agent scheduling and requests
Perform coaching and counseling of all Front Desk Agents, Night Auditors and PBX operators as needed to enforce standards
Creates a comprehensive training program instilling a culture of service and follow through
Acts as a liaison between the Front Office and the Reservations/Sales team
Is intimately involved in troubleshooting and drilling down to determine and eliminate guest issues
Handle any guest complaint or issue in a professional manner
Complete a daily MOD Report to communicate guest opportunities and other information

Fulltime

Front Desk Agent - Night Auditor

The Front Desk agent- Night Auditor is responsible for ensuring guest satisfacti...

Location

United States , Arlington

Salary:

17.75 - 21.28 USD / Hour

Aramark

Expiration Date

Until further notice

Requirements

Previous guest services experience required
Previous cash handling experience preferred
Demonstrates excellent customer service skills
Demonstrates interpersonal and communication skills, both verbal and written
Demonstrate organizational skills, accuracy, and attention to detail
Minimum 1-2 years experience
Must be able and available to work the night auditor's shift, when needed
Should endeavor to meet the client's conditions of the employment process. (government fingerprint background & requirements for a federal contractor's position)

Job Responsibility

Greet and provide customer service to guests while anticipating their needs
Supply guests or travelers with directions, travel information, and other information such as available services and points of interest
Book reservations, rentals, and coordinate registration
Operate a register and/or software system to complete cash and credit card transactions
Answers phone calls and emails and delivers messages as needed
Maintains excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc
Coordinate resolution of guest concerns
Communicates closely with all departments to ensure a seamless guest experience

What we offer

Medical
Dental
Vision
Work/life resources
Retirement savings plans like 401(k)
Paid days off such as parental leave and disability coverage

Fulltime

Assistant Front Office Manager

Isla Bella Beach Resort, a luxury oceanfront resort in the Florida Keys, is seek...

Location

United States , Marathon

Salary:

Not provided

L'Ermitage Beverly Hills

Expiration Date

Until further notice

Requirements

Minimum of 2 years of Front Desk experience in a hotel or resort environment
Previous supervisory or leadership experience preferred
Strong guest service, leadership, and communication skills
Ability to multitask and perform effectively in a fast-paced environment
Strong problem-solving and decision-making abilities
Experience with hotel property management systems preferred
Basic proficiency in Microsoft Office
Flexible schedule including evenings, weekends, and holidays
Ability to stand for extended periods throughout the shift
Ability to lift up to 50 pounds occasionally

Job Responsibility

Support daily Front Desk and Front Office operations to ensure service standards are consistently met
Supervise, coach, and support Front Desk Agents and Night Auditors
Provide hands-on leadership during shifts and act as Manager on Duty when assigned
Greet, check-in, and check-out guests in a friendly, efficient, and professional manner
Handle guest concerns and service recovery with urgency and professionalism
Assist with scheduling, onboarding, training, and performance coaching of team members
Monitor guest interactions and ensure a high level of guest satisfaction and engagement
Maintain knowledge of resort services, amenities, promotions, and in-house groups
Assist with room assignments, reservations, and special requests
Ensure compliance with cash handling, safety, and operational procedures

What we offer

Medical, Dental & Vision Insurance
Additional voluntary benefits
Employee housing based on availability
Discounts at EOS Hospitality sister properties
Opportunities for growth within EOS Hospitality

Fulltime

Front Office Manager

Isla Bella Beach Resort, a luxury oceanfront resort in the Florida Keys, is seek...

Location

United States , Marathon

Salary:

Not provided

L'Ermitage Beverly Hills

Expiration Date

Until further notice

Requirements

Minimum of 2–3 years of Front Office leadership experience in a hotel or resort environment
Strong leadership skills with the ability to motivate, coach, and develop teams
Excellent guest service and problem-solving abilities
Ability to manage multiple priorities in a fast-paced, high-volume environment
Strong communication and interpersonal skills
Experience with hotel property management systems required
Proficiency in Microsoft Office
Flexible schedule including evenings, weekends, and holidays
Ability to stand for extended periods throughout the shift
Ability to lift up to 50 pounds occasionally

Job Responsibility

Lead and oversee all Front Office and Front Desk operations to ensure exceptional guest service
Supervise, coach, and develop Front Desk Agents, Night Auditors, and supervisory team members
Foster a positive, engaged, and service-driven team culture
Ensure all guest interactions meet Isla Bella’s luxury service standards
Handle guest concerns and service recovery with professionalism and urgency
Oversee scheduling, staffing levels, and daily operational workflow
Partner with leadership on hiring, training, and performance management
Monitor front office performance, guest feedback, and service metrics
Maintain strong knowledge of resort offerings, amenities, rates, and promotions
Ensure compliance with cash handling, safety, and operational procedures

What we offer

Medical, Dental & Vision Insurance
Additional voluntary benefits
Employee housing based on availability
Discounts at EOS Hospitality sister properties
Opportunities for growth within EOS Hospitality

Fulltime

Hotel Night Auditor

As a Night Auditor, you’ll play a vital role in delivering exceptional guest exp...

Location

United States , Houston

Salary:

Not provided

Pyramid Global Hospitality

Expiration Date

Until further notice

Requirements

Must be able to work overnight, 11 PM – 7:30 AM
Previous hotel experience in the position of night audit, front desk agent, guest services or similar service role, is required, preferably with a full-service hotel
Excellent communication skills: ability to effectively communicate with guests and restaurant staff alike, both verbally and written
Solid understanding of guest service behaviors and excellent interpersonal skills
able to effectively interact with guests and hotel staff with empathy, patience, tact and professionalism
Knowledgeable of accounting principles and ability to compute complex mathematical data
strong mathematical and calculator skills are a must
Solid experience using a computer and complex software systems, with ability to perform tasks in multiple systems, seemingly at the same time
Knowledgeable in Microsoft Office Suite programs, with experience using Word, Excel, and Outlook, as well as familiar with hotel reservation programs such as FS-PMS
Able to easily adapt to unexpected changes and prioritize tasks successfully

Job Responsibility

Be the warm and welcoming face of our hotel overnight
Greet guest immediately upon arrival, register guests, assign rooms and provide room keys
Be a source of knowledge for the guests for everything about the hotel, its amenities, and the local area
Prepare and complete end-of-day audits and reports
Reconcile and audit financial figures, daily transaction postings, audit documents and receipts from previous shifts for accuracy
Research and resolve discrepancies
Provide exceptional customer service by being engaging and taking sincere interest in the guest following Marriott brand guest service standards
Enter and manage guest and staff communications in computer systems, update guest profiles, resolve concerns professionally, and document follow-up to ensure guest satisfaction
Continuously maintain up-to-date knowledge on room availability, room types, available amenities, and rates, as well as available guest upgrade options
Control and secure cash and cash equivalents for property according to cash handling policy and procedures

What we offer

Comprehensive health insurance
Retirement plans
Paid time off
On-site wellness programs
Local discounts
Employee rates on hotel stays
Ongoing training and development opportunities

Fulltime

Guest Service Manager

Hands on leadership role responsible for overseeing all Front Desk operations to...

Location

United States , Lexington

Salary:

65000.00 - 70000.00 USD / Year

OysterLink

Expiration Date

Until further notice

Requirements

High School Diploma or GED
Mid Level (3-7 years) experience
English language at elementary level

Job Responsibility

Team Leadership - Hire, train, and schedule all front desk staff, including Guest Service Agents and Night Auditors
Operational Excellence - Oversee the check-in/check-out process, ensuring all service standards are met
Guest Relations - Act as the primary point of contact for guest concerns and special requests

What we offer

401k
Free Meals
Health Insurance
Paid Time Off

Fulltime

Night Auditor

The Inns of Aurora is currently seeking a night auditor/security. Night Auditor ...

Location

United States , Aurora

Salary:

18.00 - 20.00 USD / Hour

Inns of Aurora Resort & Spa

Expiration Date

Until further notice

Requirements

Associates degree in Accounting from an accredited college is required, or 3 years relevant experience
Excellent organization and time-management skills
Demonstrates the ability to consistently analyze current systems and procedures and make recommendations to improve performance
Demonstrates the ability to work independently
Excellent written and oral communication skills
Knowledge in Microsoft Office
A friendly but professional work ethic and demeanor

Job Responsibility

Auditing of all charges and postings, correcting work as required
Reconcile daily activity and close all accounts in preparation for the new day
Maintain an accurate guest ledger in the property management system
Ensure processes are completed in accordance with guidelines from the accounting department
Prepare daily reports
Be aware and able to enforce all fire, life and safety procedures
Function as a front desk agent
Assist the Accounting Department as needed and all other duties assigned

What we offer

Full-time employees, those working 30 hours per week or more on average, are offered competitive medical and dental benefits, as well as generous paid time off packages
Full-time and part-time employees are eligible to participate in our 401K program and supplementary benefits
All of our employees a highly competitive employee discount at all of our lodging and dining properties

Parttime

Night Auditor

The night auditor will work as a Front Desk agent while also working with the fi...

Location

United States , Queensbury

Salary:

19.00 USD / Hour

Six Flags New England

Expiration Date

Until further notice

Requirements

Must be at least 18 years old
Must be available to work overnight shifts (11 pm - 7 am)
Must be able to work weekends, holidays, and other shifts as necessary
Must be able to sit, stand, or walk for extended periods of time
For safety purposes, this individual must be able to communicate effectively in the English language, including the ability to read, write, speak, and understand the English language
Computer experience including proficiency in Microsoft Office (Word, Excel, Outlook)
Possess organizational skills and attention to detail
Prior guest services experience required
Must have a friendly, enthusiastic, and service-oriented attitude
Must be able to perform tasks safely and adhere to company policy

Job Responsibility

Work as a Front Desk agent
Work with the fiscal and Lodge room reports
Balance all of the daily revenues of the Lodge and Water Park
Compile and distribute Revenue reports on a daily basis
Greet and register guests into and out of the hotel in a courteous and professional manner
Provide information and assistance to all resort guests

What we offer

Paid training
DailyPay – work today, get paid tomorrow
Advancement opportunities
Free admission to ALL Six Flags parks, including White Water Bay
Free tickets for friends and family
Discounts on passes, food, and merchandise
Exclusive employee events
Fun rewards, benefits, and more!

Fulltime

Front Desk Agent Night Auditor

Pyramid Global Hospitality

Location:
United States , Santa Rosa

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 20, 2026

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