Front Desk Agent Night Auditor Job at Pyramid Global Hospitality (Santa Rosa)

Assistant Front Desk Manager

At Crescent Hotels & Resorts, we are a team of hospitality professionals that ar...

Location

United States , Columbus

Salary:

23.00 - 25.00 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

At least 2 years of experience in a similar position in a hotel
excellent communication, leadership and customer service skills
strong leader who is upbeat and approachable
ability to engage with guests and the general public
positive, collaborative style
attentive to details
good at solving problems
ability to promote a passion for quality and service

Job Responsibility

Coordinate with the Front Office Manager and assist in overseeing the front office operation of front desk and night audit
Work shifts with the front desk agents and night auditors, and lead by example with excellent leadership skills and impeccable hospitality guest service
Assist in recruiting, hiring, supervising, training, assessing and evaluating, coaching and counseling and recognizing and rewarding front desk agents and night auditors
Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurement
Assist in identifying operational performance, productivity and efficiency gaps and implementing measures to correct those deficiencies
Ensure guest and team member satisfaction

What we offer

Exceptional benefit plan for eligible associates and family members
401K matching program for eligible associates
Flexible scheduling
Discounts with Crescent managed properties in North America for you and family members
Hotel Rooms Discounts at Marriott properties worldwide

Fulltime

Front Desk Manager - Denali Park Village

The Front Desk Manager is responsible for overseeing the daily operations of the...

Location

United States , Denali

Salary:

Not provided

Aramark

Expiration Date

Until further notice

Requirements

Minimum of 3-5 years of experience in a front desk or guest services role, with at least 1-2 years in a supervisory or management position in a hotel or hospitality environment
Experience with hotel Property Management Systems (PMS) and reservation systems is preferred
Strong leadership and team management skills, with the ability to motivate, guide, and develop a diverse team
Excellent communication and interpersonal skills, with the ability to interact with guests and staff professionally and effectively
Strong problem-solving skills and the ability to resolve guest concerns in a timely, effective manner
Proficient in MS Office Suite (Word, Excel, Outlook) and other hotel management software
Excellent organizational and time-management skills, with the ability to prioritize tasks and work under pressure
Ability to stand for long periods of time, as well as sit at a desk or workstation for extended hours
Ability to lift up to 20 lbs. and perform occasional physical tasks such as stocking supplies or handling luggage
This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing

Job Responsibility

Manage and supervise the front desk team, including front desk agents, night auditors, and concierge staff
Recruit, train, and onboard new employees, ensuring they understand hotel policies, guest service expectations, and operational procedures
Provide ongoing coaching, feedback, and performance evaluations to promote team development, high morale, and retention
Develop and manage the front desk schedule to ensure adequate coverage and efficient operations
Ensure all guests receive exceptional service, from check-in to check-out, addressing concerns or special requests promptly and professionally
Handle guest complaints and feedback in a calm and effective manner, ensuring satisfactory resolutions
Collaborate with other hotel departments to ensure a seamless guest experience (e.g., housekeeping, maintenance, food & beverage)
Oversee VIP guest services, ensuring that special requests or amenities are handled promptly
Oversee the day-to-day operations of the front desk, including check-in/check-out procedures, room assignments, and guest services
Ensure front desk procedures are followed accurately, including guest registration, billing, payment processing, and maintaining security of guest information

What we offer

Competitive wages
Comfortable on-site housing
On-site gym
Inclusive meal plan for $16 a day

Fulltime

Assistant Director of Rooms

The Assistant Director of Rooms' primary role is to ensure high quality service ...

Location

United States , Westminster

Salary:

58000.00 - 60000.00 USD / Year

Tandem Hospitality Group

Expiration Date

Until further notice

Requirements

3 years' experience as a Guest Service Agent, Supervisor or Manager
Management experience required
Front Office Accounting experience
Proficiency in Microsoft applications is required
Verifiable record improving guest service and satisfaction
Ability to work a flexible schedule and be able to work weekends and holidays

Job Responsibility

Responsible for the adherence and enforcement of all Hotel policies and procedures
Responsible for maintaining the highest levels of professionalism and decorum amongst all the staff
Monitor inventory control and ordering procedures for Front Office and guest supplies
Oversee Front Desk Agent scheduling and requests
Perform coaching and counseling of all Front Desk Agents, Night Auditors and PBX operators as needed to enforce standards
Creates a comprehensive training program instilling a culture of service and follow through
Acts as a liaison between the Front Office and the Reservations/Sales team
Is intimately involved in troubleshooting and drilling down to determine and eliminate guest issues
Handle any guest complaint or issue in a professional manner
Complete a daily MOD Report to communicate guest opportunities and other information

What we offer

Accrued, paid time off
Medical, dental, & vision insurance for eligible employees
Eligible to participate in Company's 401(k) program with employer matching after 90 days
Flexible spending accounts
Basic Life and AD&D insurance
Company-paid life insurance for eligible employees
Employee Paid Short- and Long-Term Disability
Employee Assistance Program
Hotel discount program

Fulltime

Front Office Supervisor

The Front Office Supervisor must ensure high quality service and leadership for ...

Location

United States , New Orleans

Salary:

Not provided

Tandem Hospitality Group

Expiration Date

Until further notice

Requirements

3 years' experience as a Guest Service Agent preferred
Supervisory experience required
Front Office Accounting experience
Proficiency in Microsoft applications is required
Verifiable record improving guest service and satisfaction
Ability to work a flexible schedule and be able to work weekends and holidays

Job Responsibility

Responsible for the adherence and enforcement of all Hotel policies and procedures
Responsible for maintaining the highest levels of professionalism and decorum amongst all the staff
Monitor inventory control and ordering procedures for Front Office and guest supplies
Oversee Front Desk Agent scheduling and requests
Perform coaching and counseling of all Front Desk Agents, Night Auditors as needed to enforce standards
Assists in creating a comprehensive training program instilling a culture of service and follow through
Acts as a liaison between the Front Office and the Reservations/Sales team
Is intimately involved in troubleshooting and drilling down to determine and eliminate guest issues
Handle any guest complaint or issue in a professional manner
Complete a daily MOD Report to communicate guest opportunities and other information

Fulltime

Front Office Manager

The Front Office Manager's primary role is to ensure high quality service and le...

Location

United States , Baton Rouge

Salary:

Not provided

Tandem Hospitality Group

Expiration Date

Until further notice

Requirements

3 years' experience as a Guest Service Agent, Supervisor or Manager
Management experience required
Front Office Accounting experience
Proficiency in Microsoft applications is required
Verifiable record improving guest service and satisfaction
Ability to work a flexible schedule and be able to work weekends and holidays

Job Responsibility

Responsible for the adherence and enforcement of all Hotel policies and procedures
Responsible for maintaining the highest levels of professionalism and decorum amongst all the staff
Monitor inventory control and ordering procedures for Front Office and guest supplies
Oversee Front Desk Agent scheduling and requests
Perform coaching and counseling of all Front Desk Agents, Night Auditors and PBX operators as needed to enforce standards
Creates a comprehensive training program instilling a culture of service and follow through
Acts as a liaison between the Front Office and the Reservations/Sales team
Is intimately involved in troubleshooting and drilling down to determine and eliminate guest issues
Handle any guest complaint or issue in a professional manner
Complete a daily MOD Report to communicate guest opportunities and other information

Fulltime