Front Desk Agent (Curator) Job at Cavallo Point Lodge (Sausalito)

Job Responsibility

Registers guests into the hotel upon arrival following prescribed check in procedures, insuring proper registration procedures are maintained
Performs cashiering functions for guests during their stay and at check out
Is accountable for accuracy of all cash and credit transactions performed during their shift
Is responsible for reconciling accounts and cashing out at close of shift
Is personally responsible for security of assigned cash band at all times
Checks guest out of hotel upon departure accurately following prescribed check out procedures
Maintains an alpha order file of arriving guest registration cards
Maintains an in-house/guest registration card file (the bucket) with guests correctly filed under the designated room number
Conducts a daily guest registration verification process (the bucket check)
Addresses guests by name at every opportunity
Must understand and implement the reservation process for both social and group guests and be conversant with the reservation system, as well as the entire property management system
Must know all aspects of the hotel: i.e. guest room types, sizes, locations, views, rates, other room attributes, available packages, as well as sales information like meeting room names and information
Maintain a clean and orderly work area
Insures that necessary supplies are available before beginning work
Must at all times be friendly and courteous to guests, management and fellow employees
Must pass on information necessary to the next shift and receive information from the prior shift to follow through with work to be done
In the morning, to prepare for the day, expected arrivals must be audited, grouped, pre-blocked when necessary, pre-registered when possible (when the hotel status allows this to be accomplished), and in a way that maximizes other departments labor
Print necessary reports and distribute to the appropriate departments
Monitor guest check outs who have not left by check out time, review and resolve discrepancies, and communicate with housekeeping constantly
Choose vacant turndown rooms for possible walk-ins at night
Must work well under pressure
Must be knowledgeable of technology, and competent in understanding different systems necessary for the job
Follow all fire and safety procedures and regulations as outlined in the employee handbook
Must conduct self in a professional manner at all times and adhere to the employee handbook grooming policies
Awareness of our desire to be the greenest hotel on the planet, awareness and motivation towards being ecologically sensitive, and awareness of the complexity in being green, with a total dedication to being so
Remains focused, alert, and attentive at all times on the job, restricting use of any cell phone, PDA, digital music device, or other device that limits focus

Requirements

High School diploma or equivalent acceptable experience
Must be a naturally enthusiastic, centered, and organized person to manage the diverse multi-tasking responsible for this position
Must possess excellent communication skills with a pleasant personality and ability to make frequent eye contact
Ability to write, read, count, and file alphabetically and numerically with precision
Ability to stand for lengthy periods of time
Must be able to see, hear, and speak clearly and maintain proper etiquette

What we offer

Generous Paid Time Off program
Health Insurance Options
Company-matching 401k Retirement Option
Job training
Promotion from within
Employee discounts on dining and hotel stays
Free parking

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Front Desk Agent (Curator)

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