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Front Desk Agent 2nd Shift

United States, Boyne Falls · Job Posted May 29, 2026
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Job Description

As a Front Desk Agent, you are responsible for providing a warm welcome and fond farewell to each guest, creating magic moments throughout the guest’s stay, creating memorable first impressions, providing information about the resort and local area, and offer a full range of hotel amenities and services to our guests. You are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests in accordance with our service values.

Job Responsibility

  • Checking in guests quickly, accurately and effectively with the highest level of guest service
  • Suggesting activities for guests so they can make the most of their stay
  • Being compassionate toward guest concerns and working with other departments to correct issues that arise
  • Allowing your fun-loving personality to assist the guests
  • Exceeding guests needs and expectations

Requirements

  • High school diploma or equivalent
  • Comfortable handling payment transactions
  • Basic computer skills

Nice to have

Previous experience providing excellent customer service

What we offer

  • Ski passes
  • Golf passes
  • Waterpark passes
  • Discounts for food, beverages, retail, daycare

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