Front Desk Agent- Luxury Residential Job at Associa (Miami)

Job Description

The Front Desk Agent must have strong communication, telephone, and customer service skills. This position also requires the Front Desk / Security person to be detailed oriented and able to multitask. In this position you must have a approachable and friendly attitude, able to meets and greets residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms.

Job Responsibility

Demonstrates excellent customer service, communication and time management skills
Monitors Emergency Response System
Greets and directs Residents, guests and invitees
Monitors and controls Electronic Security Control Systems
Responds to emergency situations in a timely and efficient manner
Monitors and controls access to the building
Maintains daily log, records and forms
Resolves and follows-up on all complaints/issues
Maintains a safe and secure environment throughout the building/property(s)
May be assigned other duties by the on-site property manager
Follows safety procedures and maintains a safe work environment
Other duties as required

Requirements

Minimum 1-2 yeasr Front Desk experience
Hospitality experience preferred or College level courses in business or hospitality preferred
High school diploma or equivalency preferred
Intermediate at minimum computer skills (Microsoft Word, Excel)
Effective written and verbal communication skills in English and Spanish
Multiple language fluency is desirable
Strong customer service, communication and interpersonal skills required
Ability to lift 30 -- 50 lbs
Work in an upright standing or sitting position for long periods of time
Handle, finger, grasp and lift objects and packages
Reach with hands and arms
Communicate, receive and exchange information by means of the spoken and written word
Ability to quickly and easily navigate the property/building as required to meet the job functions
Complete all required forms
Ability to work extended hours and weekends based on project requirement
Ability to respond to emergencies on a timely manner
Ability to respond to emergencies on a timely manner

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Front Desk Agent- Luxury Residential

Job Description

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