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Under the supervision of the Radiation Therapy Manager, the Administrative Receptionist is responsible for a variety of clerical duties in support of daily patient services within clinical areas; Answer all clinic calls using the UCSD Ambulatory Care scripted greeting and follow telephone guidelines. Triage all calls and transfer to appropriate staff. Responsible for customer service, greets arriving patients for their appointments, oversees all aspects of registration, insurance verification, collects Co-payments and makes deposits daily. Coordinates appointments disposition and confirms patient appointments. Serves as a liaison for physicians, nurses and other Radiation Oncology staff. Uses multiple computer systems simultaneously. Other duties as needed.
Job Responsibility
Under the supervision of the Radiation Therapy Manager, the Administrative Receptionist is responsible for a variety of clerical duties in support of daily patient services within clinical areas
Answer all clinic calls using the UCSD Ambulatory Care scripted greeting and follow telephone guidelines
Triage all calls and transfer to appropriate staff
Responsible for customer service, greets arriving patients for their appointments, oversees all aspects of registration, insurance verification, collects Co-payments and makes deposits daily
Coordinates appointments disposition and confirms patient appointments
Serves as a liaison for physicians, nurses and other Radiation Oncology staff
Uses multiple computer systems simultaneously
Other duties as needed
Requirements
Three (3) years previous related experience in a large complex healthcare setting
Demonstrated working knowledge of medical terminology
Possess proven knowledge of third party payors including federal, state, and private health plans
Strong proficient computer skills and be able to work between multiple systems
Solid problem solving ability by using good judgment and applying these skills to assist customers and ensure customers' expectations are met
Excellent communication skills with ability to communicate clearly both verbally and in writing and be able to articulate complex ideas for all levels of audiences
Be a self-starter who is accountable and requires minimal direction and supervision. A person who is open to new ideas and a creative and flexible individual who is comfortable working in a large, complex organization
Nice to have
Minimum one (1) year experience with patient admissions/registration
Experience working with various computer programs, including EPIC
Experience working in Radiation Oncology, Oncology, or any cancer-related clinic setting