Fronk Desk Representative, Robert Half

Fronk Desk Representative

Robert Half

Location:
United States, Baltimore

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

A hospital in Baltimore, MD is seeking a customer service-oriented individual to fill their open position as a Fronk Desk Representative. The role involves assisting callers and visitors, providing accurate information, handling emergencies, monitoring alarm systems, and ensuring excellent customer service.

Job Responsibility:

Assists callers and/or visitors to the hospital, including patients, physicians and members of the community, providing accurate information and efficient service
Executes established procedures for Codes and other emergencies
Provides answering services for designated physicians
Monitors and responds appropriately to various alarm systems within the hospital
Follows customer service guidelines and principles
Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards
Complies with governmental and accreditation regulations

Requirements:

Must be reliable, patient, empathetic and timely
Proficiency in handling inbound telephone calls, demonstrating the ability to manage high call volumes efficiently
Experience in providing telephone support, ensuring timely and accurate responses to patient inquiries
Ability to check patients' medical records and understand their medical history for better assistance
Experience in contacting patients for follow-ups, appointment reminders, and relaying important information from healthcare providers
Exceptional customer service skills, with a focus on providing superior service to patients and healthcare providers
Proficiency in verifying insurance benefits, understanding the intricacies of different insurance plans and coverage
Prior experience in the healthcare industry, familiar with medical terminologies and healthcare procedures

What we offer:

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
March 26, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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