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Fresh Merchandise Operations Specialist, this role ensures operational excellence and maximum sales in fresh food departments across retail locations. The position involves training, coaching, and supporting club teams while maintaining high standards of quality, food safety, and member satisfaction.
Job Responsibility:
Implement comprehensive training programs for retail club teams, focusing on fresh food operations, including food safety, quality assurance, and merchandising standards
Evaluate and monitor club team performance, providing coaching and feedback to drive continuous improvement
Utilize digital tools and platforms to optimize operational efficiency and effectiveness
Stay current with industry trends and innovations in fresh categories, continually developing skills for competitiveness
Ensure adherence to company standards and regulatory requirements for food safety and sanitation practices
Influence club teams to align with standards, policies, and operational expectations
Identify opportunities to improve fresh food operations processes and collaborate with teams to implement strategic changes
Maintain open communication with club managers and stakeholders, sharing updates on training initiatives, performance metrics, and operational matters
Keep accurate records of all training activities, including attendance, evaluations, and feedback
Travel to various retail locations to deliver training sessions and provide on-site support
Collaborate with fellow trainers and club personnel to ensure consistent training methodologies and operational standards
Champion member-focused fresh food operations, consistently meeting or exceeding expectations for quality and freshness
Lead by example, demonstrating commitment to operational excellence while fostering a positive and inclusive team culture
Requirements:
3 to 5 years of hands-on experience in retail fresh food areas, restaurant, bakery, meat processing, quality assurance, or a related field
3 to 5 years of supervisory or management experience with proven leadership abilities
Excellent communication and influencing skills, with experience supporting senior leaders
Proven track record in fresh food retail operations with an understanding of departmental financial objectives
Adaptability, resilience, and a proactive approach to change and innovation
Strong presentation skills and proficiency in Microsoft Office (Word, Excel, PowerPoint)
Comfortable navigating digital platforms such as Teams and Zoom
Valid driver's license and insurance for travel requirements
What we offer:
Medical, dental and vision insurance
Company-paid life insurance, short-term and long-term disability
401k program
Generous Paid Time Off (PTO) program
Opportunity to lead and influence fresh food operations across multiple retail locations
Professional growth through hands-on training and leadership experience
Exposure to multiple fresh food categories, including Meat, Seafood, Produce, Bakery, and Prepared Foods
Collaborative work environment with other trainers and management teams
Competitive pay and potential for career advancement
Travel opportunities to gain experience across different markets