French Team Leader, Randstad

Randstad

Location:
Greece, Thessaloniki

Category:
Customer Service

Contract Type:
Not provided

Salary:

1400.00 EUR / Month

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Job Description:

Our client, is looking for a fantastic French speaking Team Leader to join them in Thessaloniki. The role involves leading French-speaking teams, solving problems, and ensuring service quality.

Job Responsibility:

Communicate effectively & regularly with the teams, articulating different types of information & acting accordingly
Solve problems, take over when needed & ensure the quality of the service
Lead by example, actively contributing in the development of the advisors performance
Constantly review & monitor the performance of all advisors, ensuring that the expectations are met, team spirit is kept & investigate when there is misconduct occurs implementing corrective actions
Undertake formal quarterly performance reviews
Provide clear direction & guidance to ensure consistent achievement of key performance metrics
Work closely & provide/receive feedback from/by the Operations Manager, discuss any improvement areas
Support & guide the newcomers by conducting on-the-job training in French

Requirements:

Minimum one (1) year of experience in a Contact Center environment is required
Evidence of effective interpersonal, coaching, & leadership skills
Ability to showcase empathy & confidence towards different personalities
Ability to inspire & support diverse working teams & cultures
Service oriented & problem solving mindset
An excellent level of the French language
A very good level of the English language
PC literacy

Additional Information:

Job Posted:
May 11, 2025

Expiration:
December 30, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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French Team Leader

Randstad

Location:Greece, Thessaloniki

Category:Customer Service

Contract Type:Not provided