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French Team Leader

https://www.randstad.com Logo

Randstad

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Location:
Greece , Thessaloniki

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

1400.00 EUR / Month
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Job Description:

Are you a native French speaker? Do you demonstrate a proven record of leading, supervising & training French speaking teams with high efficiency? Have you seen yourself evolving throughout the years from agent to a top-tier customer service/sales leader? Do you consider yourself a patient leader, capable enough to upskill different personality types? If that sounds like you, look no further cause this is your chance. Our client, is looking for a fantastic French speaking Team Leader to join them on this journey on their new premises in Thessaloniki.

Job Responsibility:

  • Communicate effectively & regularly with the teams, articulating different types of information & acting accordingly
  • Solve problems, take over when needed & ensure the quality of the service
  • Lead by example, actively contributing in the development of the advisors performance
  • Constantly review & monitor the performance of all advisors, ensuring that the expectations are met, team spirit is kept & investigate when there is misconduct occurs implementing corrective actions
  • Undertake formal quarterly performance reviews
  • Provide clear direction & guidance to ensure consistent achievement of key performance metrics
  • Work closely & provide/receive feedback from/by the Operations Manager, discuss any improvement areas
  • Support & guide the newcomers by conducting on-the-job training in French

Requirements:

  • Minimum one (1) year of experience in a Contact Center environment is required
  • Evidence of effective interpersonal, coaching, & leadership skills
  • Ability to showcase empathy & confidence towards different personalities
  • Ability to inspire & support diverse working teams & cultures
  • Service oriented & problem solving mindset
  • An excellent level of the French language
  • A very good level of the English language
  • PC literacy

Additional Information:

Job Posted:
January 11, 2026

Expiration:
December 30, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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