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Randstad Logo Randstad · Customer Service

French Team Leader

Greece, Thessaloniki 1400.00 EUR / Month · Job Posted January 11, 2026
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Job Description

Are you a native French speaker? Do you demonstrate a proven record of leading, supervising & training French speaking teams with high efficiency? Have you seen yourself evolving throughout the years from agent to a top-tier customer service/sales leader? Do you consider yourself a patient leader, capable enough to upskill different personality types? If that sounds like you, look no further cause this is your chance. Our client, is looking for a fantastic French speaking Team Leader to join them on this journey on their new premises in Thessaloniki.

Job Responsibility

  • Communicate effectively & regularly with the teams, articulating different types of information & acting accordingly
  • Solve problems, take over when needed & ensure the quality of the service
  • Lead by example, actively contributing in the development of the advisors performance
  • Constantly review & monitor the performance of all advisors, ensuring that the expectations are met, team spirit is kept & investigate when there is misconduct occurs implementing corrective actions
  • Undertake formal quarterly performance reviews
  • Provide clear direction & guidance to ensure consistent achievement of key performance metrics
  • Work closely & provide/receive feedback from/by the Operations Manager, discuss any improvement areas
  • Support & guide the newcomers by conducting on-the-job training in French

Requirements

  • Minimum one (1) year of experience in a Contact Center environment is required
  • Evidence of effective interpersonal, coaching, & leadership skills
  • Ability to showcase empathy & confidence towards different personalities
  • Ability to inspire & support diverse working teams & cultures
  • Service oriented & problem solving mindset
  • An excellent level of the French language
  • A very good level of the English language
  • PC literacy
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