French Speaking Technical Support Representative Job at Foundever

Technical Support Representative - French Speaking

Our Customer Support Team is here to help customers by delivering first-class su...

Location

Portugal , Lisbon

Salary:

Not provided

Dashlane

Expiration Date

Until further notice

Requirements

At least two years of experience in a Level 2 (L2) Technical Support role, with a strong focus on supporting business-to-business (B2B) customers, preferably within a SaaS or technology company
Excellent spoken and written English, as this will be the primary language for team collaboration and for handling the majority of support requests
Professional fluency in spoken and written French is mandatory to provide technical support for specific cases involving our French-speaking customers
Experience handling different support channels such as phone, email, chat, and screen shares with customers to solve complex business/technical issues
You're quality-driven with a passion for creating extraordinary customer experiences while being able to help your team achieve efficiency and productivity objectives
You're experienced in managing support tickets throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for hand-off to the product/development team, and resolution
Experience working and interacting with technical teams like developers/engineers and QA
Experience working with customer support platforms such as Zendesk, Salesforce, etc
Experience working with a Sales and/or Customer Success team
Experience in troubleshooting technical issues that can arise on web applications, mobile applications, local software, and web extensions

Job Responsibility

Respond to customer questions rapidly and clearly - this entails inquiries related to Dashlane's product, customer accounts, billing, and how to make the most of Dashlane
When required, provide dedicated technical support to French-speaking customers via inbound/outbound calls, handling escalations, and assisting Customer Success Managers
Take ownership of solving a wide range of customer problems through email, calls, and other channels as needed by providing effective probing and troubleshooting
Comply with and suggest improvements for ticket categorization and issue identification guidelines
Test and reproduce issues to troubleshoot and help Dashlane’s Product and Engineering teams identify and fix bugs
Handle escalation of complex or sensitive cases that cannot be resolved by our level 1 team, and help identify coaching/training opportunities from working on escalated cases
Provide support to our Level 1 agents through designated channels, such as Team Support, for topics requiring more in-depth knowledge of our product and procedures
Primarily focused on B2B customers, you will provide direct support through specific queues, with shorter SLA, like the White Glove queue
Handle inquiries and issues through screen share sessions scheduled by B2B admins in real-time or through our callback system
Assist with training and development of Level 1 agents on product knowledge, internal processes, tools, quality and best practices

What we offer

Flex Benefits - allocate a monthly amount to a pool of benefits
Health insurance covered by Dashlane
5 extra vacation days each year, plus your birthday off
Company wide well-being days (one per quarter)
Equal Parental leave - up to 20 weeks fully paid leave, within the first year of birth or adoption
Donation matching program - Dashlane will match your donations to organizations driving positive impact in historically marginalized communities
Access mental health services through Spring Health, available for you and your family members
Team building & social events - weekly lunch in the office and monthly happy hour

Fulltime

French-speaking Customer Service Representative

We are currently recruiting for a French speaking Customer Service Representativ...

Location

United Kingdom

Salary:

24141.00 GBP / Year

Foundever

Expiration Date

Until further notice

Requirements

Qualification or equivalent in an IT or IT related technical subject
Fluency in spoken and written English and French
Experience in account management
Working knowledge of Windows, Mac, networking and web technologies
Good case management and administrative skills
Technical and Support experience is essential

Job Responsibility

Become the subject matter expert to ensure successful customer onboarding after completing the 4 weeks training
Identify customer needs and guide their journey by connecting them to their online Database
Direct customers to the right platform to solve their problems
End-to-end account ownership including escalation and resolution of customer needs
Develop long-lasting business relationships with new customers
Be part of an effective feedback loop to the company on customer concerns
Ability to quickly create written summaries of customer interactions
Undertake discovery and education activities to identify expansion
Identify process and product improvements
Deliver and exceed on all performance targets

What we offer

Training: 2.5 weeks (fully paid)
Balanced work-life pattern
Supportive culture
Positive impact in the communities where we operate
Place where 84% of people grow

Fulltime

French Speaking Customer Service Representative

Foundever® is looking for a French-Speaking Customer Service Representative to j...

Location

United Kingdom

Salary:

25214.00 GBP / Year

Foundever

Expiration Date

Until further notice

Requirements

French Speaker: fluent in French and English, both spoken and written
Customer Service Whiz: proven customer service experience in a fast-paced, customer-focused environment (contact centre experience is preferred)
Tech-Savvy Professional: high PC literacy, including proficiency in Microsoft Outlook, SAP, and CRM systems
Team Player: team-oriented, collaborative, and supportive of shared goals with a positive "can-do" attitude
Quality-Driven: high integrity, personal responsibility, and commitment to delivering quality outcomes
Problem Solver: strong prioritisation, decision-making, and problem-solving skills, recognising when to seek guidance
Quick Learner: able to quickly absorb and respond to information, staying current with relevant professional or technical developments

Job Responsibility

Communicating with healthcare professionals, patients, and customers across the European market in French, ensuring their queries are answered and any issues with their products are resolved
Handling any issues and complaints about the products via different channels
emails and calls covering the whole EMEA Market
Receiving inbound calls and emails whilst also having to make outbound calls or responding to emails when needing to follow up and gather any further information for queries or complaints raised, within the agreed timeframe

What we offer

Access to Stream – our salary advance partner
Real progression opportunities
Award-winning culture
Balanced work-life pattern
Competitive salary
Positive impact in the communities where we operate

Fulltime

Junior Solutions Manager

As Junior Solutions Manager you will enable the local sales organization to pres...

Location

Germany , Kiel

Salary:

Not provided

Parking Network B.V.

Expiration Date

June 01, 2026

Requirements

Bachelor or Master in computer science or engineering
2+ years of experience in a sales engineering, or technical support role, ideally with exposure to industrial hardware products in a B2B context
In-depth technical knowledge of Terminals or Kiosk systems (operational principles, components, maintenance, and integration), electronic payments, database systems and artificial intelligence alongside SaaS concepts
Exceptional communication and presentation skills, with the ability to articulate complex technical concepts clearly to both technical and non-technical audiences
Experience in providing technical trainings to sales teams, coupled with strong analytical skills and a customer-centric approach to problem-solving
Professional fluency in both English (C1) and German (C1)
It is a plus, if you speak French

Job Responsibility

Act as a trusted technical advisor throughout the sales cycle by qualifying customer needs, matching them with product capabilities, and addressing objections with credibility
Work on the technical content of complex RFPs/RFIs/tenders, collaborating with peers to build reusable templates, content libraries, and strategic 'win themes'
Bridge the gap between client use cases and product capabilities by co-creating value propositions and providing vital feedback on unmet needs to Product Management
Deliver compelling, tailored product demonstrations that highlight differentiators, technical robustness, and roadmap alignment through engaging storytelling
Empower the sales force by training teams on product updates and creating localized enablement assets such as battlecards and playbooks
Evangelize the product and build the Arrive brand by representing us at events, webinars, and industry forums

Fulltime

!

Cross Plant Manufacturing Engineering

This position aims to become a central force at the Final Assembly Line. As the ...

Location

China , Tianjin

Salary:

Not provided

Airbus

Expiration Date

Until further notice

Requirements

Aeronautics education
Engineer equivalent degree
3~5 years’ experience in Aviation industry
Experience in multi-functional teams & subcontracted activities management
Aircraft specifications & 2D drawing
Tools such as SAP, ACPnG, @AirNav, CIRCE, IBM
Fluent English both in written and oral speaking
French and/or German knowledge would be a plus
Collaborative Spirit
Problem-solving Skills

Job Responsibility

Serve as the primary on-site representative for all Airbus MCA plants at the Final Assembly Line (FAL)
Act as the central point of contact between FAL customers and the manufacturing plants/subcontracted suppliers
Ensure the on-time escalation of all blocking issues to H/O XP Manufacturing Engineering and other relevant stakeholders
Manage all Outstanding Work (OSW), and secure the proper execution of plant work orders
Ensure a seamless section handover by analyzing all drawings, tooling, competency qualifications, and parts ordering information required for on-site work
Provide immediate technical disposition and analysis on all ATAs for all NC/ALB/QLB that occur at the FAL with plant responsibility
Support complex constraints on FAL critical path
Provide hands-on technical support to the production shopfloor
Take charge of Manufacturing Engineering disposition and collaborate with cross-functional teams to carry out technical investigations and achieve final closure of all issues
Drive continuous improvement by actively participating in process optimization initiatives

Fulltime

New

Business Development Representative, Enterprise - French speaking

From Fivetran’s founding until now, our mission has remained the same: to make a...

Location

United Kingdom , London

Salary:

Not provided

Fivetran

Expiration Date

Until further notice

Requirements

Experience outbounding into large enterprise businesses, with a track record of high performance
Confident qualifying inbound/outbound leads
Excellent written and verbal communication skills
Highly curious and interested in solving our customer's problems
Able to convey technical principles in a way that is easy to understand
Comfortable with daily, weekly and monthly calls, email and meeting targets
Intrinsically motivated person with a 'get stuck in' attitude
Fluency in French

Job Responsibility

Outbound into Enterprise Accounts
Qualify inbound leads to generate quality meetings with all levels of employees
Build account plans with your Account Executive
Organize, log activity, and categorize sales lead information into our CRM, as well as utilize other prospecting tools
Be able to articulate and sell Fivetran’s value to prospects and how we can support their business goals
Adhere to your inbound and outbound KPIs as well as being comfortable balancing your time & competing priorities

What we offer

100% employer-paid medical insurance
Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
RSU stock grants
Professional development and training opportunities
Company virtual happy hours, free food, and fun team-building activities
Monthly cell phone stipend
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents

Fulltime

Junior Solutions Manager

As Junior Solutions Manager you will enable the local sales organization to pres...

Location

Germany , Kiel

Salary:

Not provided

Arrive

Expiration Date

Until further notice

Requirements

Bachelor or Master in computer science or engineering
2+ years of experience in a sales engineering, or technical support role, ideally with exposure to industrial hardware products in a B2B context
In-depth technical knowledge of Terminals or Kiosk systems (operational principles, components, maintenance, and integration), electronic payments, database systems and artificial intelligence alongside SaaS concepts
Exceptional communication and presentation skills, with the ability to articulate complex technical concepts clearly to both technical and non-technical audiences
Experience in providing technical trainings to sales teams, coupled with strong analytical skills and a customer-centric approach to problem-solving
Professional fluency in both English (C1) and German (C1). It is a plus, if you speak French

Job Responsibility

Enable the local sales organization to present our offer and ensure the technical correctness of the workflows offered in the pre-sales phase
leverage deep expertise in hardware (terminals), back-end systems, and SaaS to support tenders and presales activities
Act as a trusted technical advisor throughout the sales cycle by qualifying customer needs
Work on the technical content of complex RFPs/RFIs/tenders
Bridge the gap between client use cases and product capabilities by co-creating value propositions
Deliver compelling, tailored product demonstrations
Empower the sales force by training teams on product updates
Evangelize the product and build the Arrive brand by representing us at events, webinars, and industry forums

Fulltime

Inside Sales Representative - Brossard

Are you a B2B sales professional recognized for your rigor and curiosity? Our cl...

Location

Canada , Longueuil

Salary:

62000.00 - 70000.00 CAD / Year

Randstad

Expiration Date

June 25, 2026

Requirements

Proven Experience: Demonstrated success in inside sales or industrial distribution (manufacturing or B2B environments)
Fluently Bilingual: Native or near-native proficiency in French and English to effectively communicate with English-speaking clients and North American partners outside of Quebec on a daily basis
Professionalism: Strong attention to detail, rigor, and a high level of professional ethics
Technical Aptitude: A keen interest in the technical and mechanical aspects of industrial equipment
Relationship Building: Proven ability to build lasting, trust-based relationships with a diverse clientele

Job Responsibility

Order Management: Manage and optimize the customer order cycle using the ERP system
Technical Support: Provide expert technical advice on a wide range of industrial blasting equipment
Business Growth: Contribute to company expansion through targeted outreach to reactivate former accounts
Account Follow-up: Ensure meticulous follow-up on client files to guarantee impeccable service quality

What we offer

Generous Annual Bonus: Performance-based incentives
Benefits Package: Group insurance and a group RRSP with employer contributions (up to 3%)
High Flexibility: Option to work a 4-day work week
Personal Days: A bank of 5 personal/sick days to be used according to your actual needs
On-site Perks: Free parking and complimentary coffee
Work Environment: A healthy, calm, and collaborative open-office atmosphere

Fulltime

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French Speaking Technical Support Representative

Job Description

Job Responsibility

Requirements

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