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Our partner is a leading international IT infrastructure services provider. Their HR team provides first-line support for employees’ HR-related questions and queries. HR Administrators manage these requests, ensuring the smooth running of processes and coordinating with international HR teams (including the UK and France). This position is a perfect entry point into the world of HR, even without a prior HR background, where a supportive team will guide your professional development.
Job Responsibility:
Answering HR support queries via tools, phone, and email, maintaining daily contact with employees
Resolving HR-related issues occurring throughout the total employee life cycle
Providing technical support for HR self-service tools and systems
Running HR administrative processes belonging to the HR Helpdesk
Advising employees on HR processes and company policies
Maintaining and improving employee satisfaction levels
Requirements:
Fluency in French and advanced English knowledge (both oral and written)
At least 1 year experience in an office environment (Service Desk or HR Helpdesk experience is an advantage)
Strong computer skills (MS Office)
knowledge of HR or AI tools is a plus
Proactive, adaptable personality with a professional attitude
Strong problem-solving and analytical thinking skills
Outstanding communication skills and a customer-focused mindset
Ability to build trust and handle sensitive data confidentially