French-speaking Customer Success Manager Job at Stravito

Technical Support Representative - French Speaking

Our Customer Support Team is here to help customers by delivering first-class su...

Location

Portugal , Lisbon

Salary:

Not provided

Dashlane

Expiration Date

Until further notice

Requirements

At least two years of experience in a Level 2 (L2) Technical Support role, with a strong focus on supporting business-to-business (B2B) customers, preferably within a SaaS or technology company
Excellent spoken and written English, as this will be the primary language for team collaboration and for handling the majority of support requests
Professional fluency in spoken and written French is mandatory to provide technical support for specific cases involving our French-speaking customers
Experience handling different support channels such as phone, email, chat, and screen shares with customers to solve complex business/technical issues
You're quality-driven with a passion for creating extraordinary customer experiences while being able to help your team achieve efficiency and productivity objectives
You're experienced in managing support tickets throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for hand-off to the product/development team, and resolution
Experience working and interacting with technical teams like developers/engineers and QA
Experience working with customer support platforms such as Zendesk, Salesforce, etc
Experience working with a Sales and/or Customer Success team
Experience in troubleshooting technical issues that can arise on web applications, mobile applications, local software, and web extensions

Job Responsibility

Respond to customer questions rapidly and clearly - this entails inquiries related to Dashlane's product, customer accounts, billing, and how to make the most of Dashlane
When required, provide dedicated technical support to French-speaking customers via inbound/outbound calls, handling escalations, and assisting Customer Success Managers
Take ownership of solving a wide range of customer problems through email, calls, and other channels as needed by providing effective probing and troubleshooting
Comply with and suggest improvements for ticket categorization and issue identification guidelines
Test and reproduce issues to troubleshoot and help Dashlane’s Product and Engineering teams identify and fix bugs
Handle escalation of complex or sensitive cases that cannot be resolved by our level 1 team, and help identify coaching/training opportunities from working on escalated cases
Provide support to our Level 1 agents through designated channels, such as Team Support, for topics requiring more in-depth knowledge of our product and procedures
Primarily focused on B2B customers, you will provide direct support through specific queues, with shorter SLA, like the White Glove queue
Handle inquiries and issues through screen share sessions scheduled by B2B admins in real-time or through our callback system
Assist with training and development of Level 1 agents on product knowledge, internal processes, tools, quality and best practices

What we offer

Flex Benefits - allocate a monthly amount to a pool of benefits
Health insurance covered by Dashlane
5 extra vacation days each year, plus your birthday off
Company wide well-being days (one per quarter)
Equal Parental leave - up to 20 weeks fully paid leave, within the first year of birth or adoption
Donation matching program - Dashlane will match your donations to organizations driving positive impact in historically marginalized communities
Access mental health services through Spring Health, available for you and your family members
Team building & social events - weekly lunch in the office and monthly happy hour

Fulltime

French-speaking Customer Service Representative - Order Management

Are you ready to take charge of your career and contribute to a dynamic sales te...

Location

Hungary , Budapest

Salary:

Not provided

Bio-Rad Laboratories

Expiration Date

Until further notice

Requirements

Excellent communication skills in English and French
Strong customer services experience within a fast paced, corporate environment
Experience in a customer facing role, including order processing
Good MS Office skills
Knowledge of SFDC and SAP desired
Accurate and fast data entry skills
Excellent organization skills

Job Responsibility

Empower Transactional Success: ensuring smooth order entry and maintaining its quality
Order Management Master: handle orders from diverse channels like EDI, Esker, online, punchout, and customer-specific platforms
Customer-Centric Excellence: provide unwavering support to clients in the dedicated region, answering queries and ensuring orders are handled accurately
Innovate and Enhance: be at the forefront of process improvements, contributing innovative ideas to elevate customer experiences

What we offer

Life and accident insurance
Private Health Care Services – unlimited examinations, checkups in numerous specialties free of charge
Competitive salary and cafeteria
100% commuting allowance for non Budapest residents
Annual bonus
Annual salary review
Marriage and childbirth allowance
School start allowance
Loyalty award
Employee Referral Program with remarkable referral bonus

French-speaking Customer Service Representative

We are currently recruiting for a French speaking Customer Service Representativ...

Location

United Kingdom

Salary:

24141.00 GBP / Year

Foundever

Expiration Date

Until further notice

Requirements

Qualification or equivalent in an IT or IT related technical subject
Fluency in spoken and written English and French
Experience in account management
Working knowledge of Windows, Mac, networking and web technologies
Good case management and administrative skills
Technical and Support experience is essential

Job Responsibility

Become the subject matter expert to ensure successful customer onboarding after completing the 4 weeks training
Identify customer needs and guide their journey by connecting them to their online Database
Direct customers to the right platform to solve their problems
End-to-end account ownership including escalation and resolution of customer needs
Develop long-lasting business relationships with new customers
Be part of an effective feedback loop to the company on customer concerns
Ability to quickly create written summaries of customer interactions
Undertake discovery and education activities to identify expansion
Identify process and product improvements
Deliver and exceed on all performance targets

What we offer

Training: 2.5 weeks (fully paid)
Balanced work-life pattern
Supportive culture
Positive impact in the communities where we operate
Place where 84% of people grow

Fulltime

Partner Solution Architect - Security

The Global Channel Partner Sales (GCPS) team is a sales organization accountable...

Location

France , Paris

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's degree in computer science, Information Technology, Engineering, Business or related field AND extensive technical consulting, technical consultative selling, product development, or related technical/sales experience
OR Master's degree in computer science, Information Technology, Engineering, Business or related field AND technical consulting, technical consultative selling, product development, or related technical/sales experience
OR equivalent experience
Experience working in a customer-facing role (e.g., internal and/or external)
Experience working on technical projects
Technical Certification in Cloud Security (e.g., Azure, Amazon Web Services, Google, independent security certifications)
Previous related experience in technology IP solutions or services development, with a deep understanding of digital transformation business drivers, cloud platforms, and emerging cloud trends like generative AI (ARTIFICIAL INTELLIGENCE) and SaaS (Software as a Service) services
Strong working knowledge of Threat Protection, Data Security, NIS2, Identity, Sentinel, etc.
M365 and Azure Security platform value and multi-tenancy management
Security, governance, data access, and incident response best practices

Job Responsibility

Design Secure Cloud Architectures - Ensure robust, scalable, and secure cloud infrastructure tailored to partner needs
Lead Security Architectural Design Sessions - Facilitate the creation of effective and efficient cloud solutions through collaborative planning and design sessions
Develop Security Proof of Concepts and Pilots – Demonstrate the feasibility and benefits of proposed cloud solutions
Provide Security Technical Guidance and Support - Ensure successful implementation and optimization of cloud solutions
Transition Partner from Legacy Systems - Facilitate smooth transitions to modern and secure cloud environments
Partner Enablement and Business Acumen - Experience in offering guidance to the broader technical team to ensure that technical pre-sales, deployment, and consumption are part of solution development efforts and the ability to coach the partner on building resilience to technical issues and dealing with competition and and/or discuss Microsoft products and articulate the value proposition of Microsoft Cloud services to partners by understanding of business processes and the ability to identify opportunities where technology can drive business value
Ensure strong integration with wider channel ecosystem within Microsoft, work closely with the PSS and PDM sales roles to drive positive outcomes mapped to Microsoft strategy across the Netherlands and Belgium, Luxembourg, France Channel with potential across EMEA

Fulltime

Senior Integrated Marketing Manager

Senior Integrated Marketing Manager for the development and execution of marketi...

Location

France

Salary:

Not provided

Mozilla

Expiration Date

Until further notice

Requirements

Strong preference for native or near-native proficiency in French, with the ability to create and adapt marketing content for French-speaking audiences
8+ years of deep consumer marketing, brand marketing, and/or strategy experience
Possess a strong product growth and/or launch portfolio
proven track record developing and implementing successful integrated marketing or go-to-market strategies
Solid understanding of coordinated (owned + paid) channel mix approaches that drive user acquisition, consideration, product usage, and advocacy
Strong grasp of quantitative test designs
Strives to balance both creative excellence with high quantitative performance
Understands user journey mapping
Outstanding organization and project management skills
Excellent collaboration skills

Job Responsibility

Partner with the Director Global Integrated Marketing to develop campaigns, programs, and experiments that drive growth - awareness, consideration, and usage of Mozilla consumer product offerings in France
Develop strong thought leadership and understanding of the Regional landscape, including consumer needs, competitive specs, and emerging macro + cultural trends
Collaborate with Activations, Brand and Comms teams to develop impactful coordinated channel mix strategies for campaigns and programs
Possess deep customer and product knowledge
inform decisions by conducting market research in collaboration with the Marketing Insights team
Collaborate with Global Product Marketing to ensure product market fit and clear product positioning
leverage to develop nuanced regional marketing growth strategies
Collaborate with the Director of Global Integrated Marketing to set program goals and measure success
Track campaign performance, document regional insights and takeaways, and make recommendations for ongoing improvement and optimization
Strong program manager

What we offer

Generous performance-based bonus plans to all eligible employees
Rich medical, dental, and vision coverage
Generous retirement contributions with 100% immediate vesting
Quarterly all-company wellness days
Country specific holidays plus a day off for your birthday
One-time home office stipend
Annual professional development budget
Quarterly well-being stipend
Considerable paid parental leave
Employee referral bonus program

Fulltime

New

Surfacing operative

Surfacing Operative

Location

United Kingdom , Grays

Salary:

Not provided

Eurovia

Expiration Date

Until further notice

Requirements

Site experience
Driving licence
Physically fit

What we offer

Flexible working arrangements

Fulltime

New

Key Client Manager

The Client Manager role at NTT DATA focuses on building and nurturing client rel...

Location

Spain , Madrid

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Strong sales business acumen, with a focus on planning and leveraging tools to meet business requirements
Proven skills in client engagement and management throughout the client lifecycle to improve relationships and drive sales growth
Deep knowledge of NTT DATA's offerings, client applications, use cases, and market trends
Ability to identify and advance opportunities at assigned clients and prospects
Extensive experience in global partner management and sales environments, with a focus on business development
Proficiency in using Salesforce.com or other CrM platforms
Capability to drive alignment to a common vision across multiple stakeholders
A collaborative mindset and the ability to adapt communication styles for diverse audiences
Proven ability to work independently, with strong problem-solving skills, and influence team members to achieve short- to medium-term goals
A bachelor's degree or equivalent in business or a sales-related field

Job Responsibility

Building and nurturing relationships with assigned accounts
Ensuring client satisfaction
Driving expansion across all solution areas
Using tools and methodologies to understand clients' needs and offer tailored solutions
Managing and growing relationships by leveraging strategic thinking and advanced planning skills
Coordinating with global network of offices to deliver exceptional client experiences
Meeting revenue and margin targets
Minimizing client churn and maximizing retention
Developing and implementing account strategies
Working closely with key stakeholders to realize business opportunities

Fulltime

New

Senior Network Specialist - Transmission Operations

We are seeking a Senior Network Specialist to provide second-line support for Tr...

Location

India , Bangalore

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

5–8 years of network operations experience, preferably in a Network Operations Centre
Skilled in PDH, SDH and EoSDH transmission technologies
Hands‑on knowledge of Nortel (TN1C, 1X, 4XE & 16Xe) and Marconi (OMS840, 846 & OM16XX) multiplexers
Comfortable working with multiple third‑party providers and global infrastructure environments
Strong in analytical thinking, problem‑solving, and decision‑making within high‑pressure scenarios
An inclusive communicator, capable of engaging effectively with technical and non‑technical stakeholders
Adaptable to international working environments, particularly UK and European operations
Familiar with ITIL principles and telecom tools such as Remedy, Cramer and BT platforms

Job Responsibility

Monitor and prioritise fault tickets received from the first-line team, ensuring consistent progress and timely closure
Perform second-level diagnostics across Transmission technologies, ensuring each issue progresses towards effective resolution
Liaise with customers, internal teams, third-party providers, and external agencies to support testing and troubleshooting
Manage reactive incidents and escalate to the third-line team when required
Ensure adherence to SLAs, quality procedures, and operational processes
Act as the primary contact for the shift team, managing volumes, assigning incidents, and offering clear plans of action
Serve as a subject matter expert for tools and technologies, supporting complex tasks within the team
Conduct training initiatives to close knowledge gaps and strengthen operational capability
Work within a 24/7 rotational shift environment to provide continuous support

What we offer

Opportunities to work with advanced Transmission technologies and global telecom systems
Exposure to international stakeholders and complex network environments
A collaborative and supportive operational environment where continuous learning is encouraged
The chance to grow into deeper technical expertise or leadership roles

Fulltime

French-speaking Customer Success Manager

Stravito

Location:
United Kingdom; Netherlands; Germany; Sweden

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 04, 2026

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