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Foundever Logo Foundever · Customer Service

French Speaking Customer Service Representative

United Kingdom, UK Wide, Work at Home Employment contract 24784.50 GBP / Year · Job Posted June 09, 2026
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Job Description

Foundever is looking for a French Speaking Customer Service Representative to join our team, working on behalf of our Client. As a Customer Service Representative with Foundever, you’ll deliver professional, timely, and accurate support for our client. Using telephone and email, the aim of your job is to effectively use your excellent customer service skills to deliver friendly and knowledgeable product information to our end users. You will advise them on procedures to give the best resolution. You will work as part of a multilingual team, using your French and English language skills to support customers.

Job Responsibility

  • Deliver professional, timely, and accurate support for our client
  • Using telephone and email, effectively use excellent customer service skills to deliver friendly and knowledgeable product information to end users
  • Advise customers on procedures to give the best resolution
  • Work as part of a multilingual team, using French and English language skills to support customers
  • Respond to enquiries by phone and email in both French and English, ensuring care and efficiency and within given timescales
  • Develop and maintain full knowledge of Client products and services
  • Take responsibility to investigate or escalate to a senior member of staff as required
  • Ensure that cases and calls are logged in accordance with Client and Foundever guidelines and procedures
  • Consult product manuals and knowledge bases, advising customers of appropriate options and solutions
  • Act as a representative for the company, providing first class support
  • Provide feedback upon resolving incidents by looking at root cause and suggest process/procedure improvements where possible.

Requirements

  • Excellent communication skills (verbal and written) to a fluent standard of English and French, with an ability to personalise communications
  • Previous customer service experience in a contact centre is highly advantageous
  • Impeccable attention to detail and accuracy is needed at every level and aspect of the consumer journey
  • Strong organisational skills with the ability to prioritise tasks
  • Good computer literacy with working knowledge of Microsoft Office
  • Minimum typing speed of 20 words-per-minute (WPM) on a computer keyboard
  • Ability to remain calm in challenging situations, work on your own initiative, and under pressure to achieve deadlines
  • Ability to work flexibility as part of a wider team, seeing the bigger picture and recognising its impact on the customer experience
  • Self motivated and proactive, must be prepared to investigate and liaise with internal and external operations to resolve cases.

What we offer

  • Employee recognition platform
  • progression opportunities
  • award-winning culture
  • electronic equipment provided
  • balanced work-life pattern with competitive salary
  • disability confident employer
  • inclusive work environment
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