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French Speaking Customer Service Representative

United Kingdom Employment contract 25214.00 GBP / Year · Job Posted January 12, 2026
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Job Description

Foundever® is looking for a French-Speaking Customer Service Representative to join our vibrant team working with our Client who provides contact lenses to customers across the European market. You will support healthcare professionals, patients, and customers across the European market who rely on vision care products – whether they're seeking technical guidance, resolving product issues, or raising concerns, your role is critical to ensuring their experience reflects the same quality and care that define our client's commitment to eye health and wellbeing.

Job Responsibility

  • Communicating with healthcare professionals, patients, and customers across the European market in French, ensuring their queries are answered and any issues with their products are resolved
  • Handling any issues and complaints about the products via different channels
  • emails and calls covering the whole EMEA Market
  • Receiving inbound calls and emails whilst also having to make outbound calls or responding to emails when needing to follow up and gather any further information for queries or complaints raised, within the agreed timeframe

Requirements

  • French Speaker: fluent in French and English, both spoken and written
  • Customer Service Whiz: proven customer service experience in a fast-paced, customer-focused environment (contact centre experience is preferred)
  • Tech-Savvy Professional: high PC literacy, including proficiency in Microsoft Outlook, SAP, and CRM systems
  • Team Player: team-oriented, collaborative, and supportive of shared goals with a positive "can-do" attitude
  • Quality-Driven: high integrity, personal responsibility, and commitment to delivering quality outcomes
  • Problem Solver: strong prioritisation, decision-making, and problem-solving skills, recognising when to seek guidance
  • Quick Learner: able to quickly absorb and respond to information, staying current with relevant professional or technical developments

What we offer

  • Access to Stream – our salary advance partner
  • Real progression opportunities
  • Award-winning culture
  • Balanced work-life pattern
  • Competitive salary
  • Positive impact in the communities where we operate

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