This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Foundever® is looking for a French-Speaking Customer Service Representative to join our vibrant team working with our Client who provides contact lenses to customers across the European market. You will support healthcare professionals, patients, and customers across the European market who rely on vision care products – whether they're seeking technical guidance, resolving product issues, or raising concerns, your role is critical to ensuring their experience reflects the same quality and care that define our client's commitment to eye health and wellbeing.
Job Responsibility:
Communicating with healthcare professionals, patients, and customers across the European market in French, ensuring their queries are answered and any issues with their products are resolved
Handling any issues and complaints about the products via different channels
emails and calls covering the whole EMEA Market
Receiving inbound calls and emails whilst also having to make outbound calls or responding to emails when needing to follow up and gather any further information for queries or complaints raised, within the agreed timeframe
Requirements:
French Speaker: fluent in French and English, both spoken and written
Customer Service Whiz: proven customer service experience in a fast-paced, customer-focused environment (contact centre experience is preferred)
Tech-Savvy Professional: high PC literacy, including proficiency in Microsoft Outlook, SAP, and CRM systems
Team Player: team-oriented, collaborative, and supportive of shared goals with a positive "can-do" attitude
Quality-Driven: high integrity, personal responsibility, and commitment to delivering quality outcomes
Problem Solver: strong prioritisation, decision-making, and problem-solving skills, recognising when to seek guidance
Quick Learner: able to quickly absorb and respond to information, staying current with relevant professional or technical developments
What we offer:
Access to Stream – our salary advance partner
Real progression opportunities
Award-winning culture
Balanced work-life pattern
Competitive salary
Positive impact in the communities where we operate