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French-speaking Customer Service Representative

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Foundever

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Location:
United Kingdom

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

24141.00 GBP / Year
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Job Description:

We are currently recruiting for a French speaking Customer Service Representative to join our client’s customer success team, to make sure customers get the most out of their products! We believe that customer success is our success. We’re seeking individuals with a customer-centric attitude who can help deliver that success. In this role, you’ll be responsible for building and maintaining post-sales relationships with our client’s wide range of customers. You will serve as a trusted advisor ensuring the success of our custom database-app deployment.

Job Responsibility:

  • Become the subject matter expert to ensure successful customer onboarding after completing the 4 weeks training
  • Identify customer needs and guide their journey by connecting them to their online Database
  • Direct customers to the right platform to solve their problems
  • End-to-end account ownership including escalation and resolution of customer needs
  • Develop long-lasting business relationships with new customers
  • Be part of an effective feedback loop to the company on customer concerns
  • Ability to quickly create written summaries of customer interactions
  • Undertake discovery and education activities to identify expansion
  • Identify process and product improvements
  • Deliver and exceed on all performance targets
  • Liaising with end users in English and French (written and spoken)

Requirements:

  • Qualification or equivalent in an IT or IT related technical subject
  • Fluency in spoken and written English and French
  • Experience in account management
  • Working knowledge of Windows, Mac, networking and web technologies
  • Good case management and administrative skills
  • Technical and Support experience is essential

Nice to have:

  • Technical certifications/accreditations and/or proof of previous training are a plus
  • Experience with Database software, SalesForce and Microsoft Office would be advantageous
What we offer:
  • Training: 2.5 weeks (fully paid)
  • Balanced work-life pattern
  • Supportive culture
  • Positive impact in the communities where we operate
  • Place where 84% of people grow

Additional Information:

Job Posted:
January 15, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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