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We are currently recruiting for a French speaking Customer Service Representative to join our client’s customer success team, to make sure customers get the most out of their products! We believe that customer success is our success. We’re seeking individuals with a customer-centric attitude who can help deliver that success. In this role, you’ll be responsible for building and maintaining post-sales relationships with our client’s wide range of customers. You will serve as a trusted advisor ensuring the success of our custom database-app deployment.
Job Responsibility:
Become the subject matter expert to ensure successful customer onboarding after completing the 4 weeks training
Identify customer needs and guide their journey by connecting them to their online Database
Direct customers to the right platform to solve their problems
End-to-end account ownership including escalation and resolution of customer needs
Develop long-lasting business relationships with new customers
Be part of an effective feedback loop to the company on customer concerns
Ability to quickly create written summaries of customer interactions
Undertake discovery and education activities to identify expansion
Identify process and product improvements
Deliver and exceed on all performance targets
Liaising with end users in English and French (written and spoken)
Requirements:
Qualification or equivalent in an IT or IT related technical subject
Fluency in spoken and written English and French
Experience in account management
Working knowledge of Windows, Mac, networking and web technologies
Good case management and administrative skills
Technical and Support experience is essential
Nice to have:
Technical certifications/accreditations and/or proof of previous training are a plus
Experience with Database software, SalesForce and Microsoft Office would be advantageous
What we offer:
Training: 2.5 weeks (fully paid)
Balanced work-life pattern
Supportive culture
Positive impact in the communities where we operate