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French Speaking Customer Service Operations Agent - Belgium

Romania, Bucuresti Employment contract · Job Posted January 31, 2026
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Job Description

The role is responsible for all aftersales processes. They make sure that the purchase of the car runs smoothly.

Job Responsibility

  • Contract management: Ensure that customers are kept constantly updated on the status of their purchase
  • Contact customers due to missing items and documents that still need to be handed over
  • Handle all deregistrations make sure they are handled time and check self-deregistered documents
  • Be the contact person for the branches via phone
  • Offer Support: answer questions about the offer
  • send out offer emails via Email
  • be the price and car expert in the customer service team - help customers understand the offer
  • Financed Cars: Handle all cases of bought financed & leased cars: make sure they are handled in time
  • Ensure that all customers are kept updated on the status of their financed car
  • Be in close contact with the financing banks and leasing companies
  • Handle all cases where we are waiting for an invoice and make sure they are correctly uploaded in the system

Requirements

  • Very good written and spoken French language skills
  • Excellent communication skills and strong customer orientation with a friendly and professional approach
  • Previous experience in customer service, administration or related area
  • Interest in the automotive sector will be a plus

Nice to have

Interest in the automotive sector

What we offer

  • Flexibility to also work from home
  • A nice office just 1 minute away from Pipera metro station
  • A warm team atmosphere and fun team events
  • Private medical services subscription via Medicover
  • Open communication and delivering results are more important to us than a dress code
  • Inclusive and respectful multicultural work environment

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