French Speaking Customer Service Operations Agent - Belgium

• Contract management: Ensure that customers are kept constantly updated on the status of their purchase
• Contact customers due to missing items and documents that still need to be handed over
• Handle all deregistrations make sure they are handled time and check self-deregistered documents
• Be the contact person for the branches via phone
• Offer Support: answer questions about the offer
• send out offer emails via Email
• be the price and car expert in the customer service team - help customers understand the offer
• Financed Cars: Handle all cases of bought financed & leased cars: make sure they are handled in time
• Ensure that all customers are kept updated on the status of their financed car
• Be in close contact with the financing banks and leasing companies
• Handle all cases where we are waiting for an invoice and make sure they are correctly uploaded in the system

• Very good written and spoken French language skills
• Excellent communication skills and strong customer orientation with a friendly and professional approach
• Previous experience in customer service, administration or related area
• Interest in the automotive sector will be a plus

Interest in the automotive sector

• Flexibility to also work from home
• A nice office just 1 minute away from Pipera metro station
• A warm team atmosphere and fun team events
• Private medical services subscription via Medicover
• Open communication and delivering results are more important to us than a dress code
• Inclusive and respectful multicultural work environment