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Brook-St Hiredonline Logo Brook-St Hiredonline · Customer Service

French Speaking Customer Service Advisor

United Kingdom, Liverpool 27300.00 GBP / Year · Job Posted March 22, 2026
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Job Description

We are seeking a motivated and personable French-speaking Customer Service Advisor to join our client's team. In this role, you will deliver outstanding customer experiences across multiple communication channels, acting as a trusted advisor while supporting and enhancing the brand's reputation for a new luxurious automotive brand. This is an excellent opportunity for someone with strong communication skills who enjoys helping customers and wants to grow within a supportive, professional environment. Full training is provided.

Job Responsibility

  • Deliver a high quality experience to customers
  • Develop an exceptional understanding of a rand of vehicles and services so you can provide the ultimate service to every customer, ensuring their experience goes "beyond the car"
  • Handle all customer interactions in a prompt professional manner through a variety of communication channels
  • Engage with customers to gain a full personal understanding of their requirements in line with quality standards
  • Build professional relationships with a network of dealers
  • Capture, maintain and ensure quality of customer data
  • Identify any service related issue, incidents or trends and highlight and escalate issues as necessary

Requirements

  • Fluent in French and English (spoken and written)
  • Experience in a high end customer service environment
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities with a customer-first mindset
  • Ability to work across multiple channels and adapt to changing priorities
  • Positive, proactive, and professional attitude
  • Flexibility in hours of work/shift patterns

Nice to have

  • Experience of working in a customer contact centre environment would be an advantage
  • Previous customer service experience is desirable
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