French-speaking Customer Care Agent (Hybrid)

• Being the friendly, knowledgeable point of contact for French-speaking merchants and business owners – across chat, email, and phone
• Taking ownership of customer issues from first contact through to resolution – you'll follow up, close the loop, and make sure nothing falls through the cracks
• Helping customers understand their accounts, navigate our products, and get real value from the platform – in plain, clear French
• Acting as the customer's advocate internally – working on their behalf with specialist teams across the business (such as payments operations or account verification) to get complex cases resolved faster
• Explaining technical or financial topics – like payment flows, fees, or account status – in a way that's easy to understand and free of jargon
• Sharing patterns and feedback from customer conversations with the wider team to help us improve

• Fluency in French and a solid command of English, both written and spoken
• At least 1–2 years of experience in a customer-facing role – a call centre, BPO, or support environment works well as a foundation
• The ability to explain technical or financial concepts in plain, friendly language – you make the complex feel simple
• A calm, composed approach when things get busy or complicated, and a genuine enjoyment of helping people
• Comfort working with digital tools and systems, and a good eye for detail
• An interest in fintech, payments, or business technology – if you've worked with payment systems or POS solutions before, that's a strong advantage
• Adaptability – myPOS moves fast, and you're someone who sees change as opportunity rather than disruption

Payment systems or POS solutions experience

• Excellent compensation package
• 25 days annual paid leave (+1 day per year up to 30)
• Full Luxury package health insurance including dental care and optical glasses
• Meal vouchers of 102.26 EUR per month
• Fully covered Multisport card
• Free coffee, snacks and drinks at the office
• Annual salary reviews, promotions and performance bonuses
• myPOS Academy for upskilling and training
• Unlimited access to courses on LinkedIn Learning
• Annual individual training and development budget
• Refer a friend bonus
• Teambuilding, social activities and networks on a multi-national level