French speaking Account Manager

• Customer Retention: Ensure clients feel valued and supported, fostering long-term relationships
• Order Processing: Oversee the entire order lifecycle, from processing to delivery
• Complaint Handling: Address and resolve customer issues promptly and professionally
• Sample Requests: Process requests for product samples to assist clients in decision-making
• CRM Maintenance: Keep the CRM system up to date with all sales activities
• Price List Management: Maintain and update price lists in the systems
• Upsell and Cross-sell: Identify opportunities to enhance customer offerings and drive additional sales
• Collaborate Across Departments: Work closely with production, planning, and logistics teams to ensure timely delivery of orders
• Communication: Keep customers informed about order statuses, delays, and alternative solutions
• Support Financial Team: Assist in debt collection and financial processes as needed
• Sales Activity Registration: Accurately log all sales activities, including calls, opportunities, and quotes in our Navision system

• The ability to speak fluent French and English to business level
• A background account management, customer service or sales of manufactured goods, with some account management experience
• Knowledge of the Microsoft Office Suite (Excel, Word, PowerPoint) is essential
• Experience in international sales is highly desirable

Experience in international sales

• 21 days annual leave + Bank holidays
• Be part of a forward-thinking organisation that values innovation and excellence
• Enjoy a collaborative and supportive work environment
• The opportunity for professional growth and development
• Competitive salary and benefits package