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French-English Bilingual Call Center Support Agent. We’re on the lookout for enthusiastic, bilingual Customer Care Representatives to join our amazing virtual team! If you love helping people, solving problems, and keeping conversations upbeat, this role is for you. You’ll be the friendly voice (and inbox hero!) for our customers—answering calls, emails, and guiding them with empathy and care. From assisting with purchases and verifying orders to helping customers navigate online portals, you’ll make their experience smooth and stress-free. Plus, you’ll get to highlight the great benefits they have, encourage them to stick around (hello renewals!), and be that trusted go-to person who makes their day a little brighter. Candidates with an insurance background or experience as an agent? You’ll shine even brighter here!
Job Responsibility:
Deliver professional and empathetic customer support via phone and email
Assist with purchases, order verification, and product/service inquiries
Provide technical support for customer portals, including login and navigation assistance
Support membership retention efforts by explaining benefits clearly and encouraging renewals/resign-ups
Handle inbound/outbound calls with a focus on soft sales and customer loyalty
Quick cross-functional use & documentation using CRMs & dialers
Identify high-risk or escalated customer situations and act promptly
Maintain punctuality, reliability, and a positive attitude in all interactions
Be open to cross-training and supporting additional projects as requested
Requirements:
Must reside in the United States and be authorized to work and live in the U.S.
Must have a High School Diploma or equivalent
1–3 years of call center or chat support experience (required)
Fluent in French/French-Canadian and English (required)
Insurance or policy/agent experience strongly preferred
Strong communication, grammar, and active listening skills