French Customer Service Supervisor Job at Office Angels (Ashford)

French Customer Service Supervisor

Lead a dynamic team and provide exceptional customer service in a fast-paced env...

Location

United Kingdom , Ashford

Salary:

35000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Fluency in French and English (written and spoken)
Proven experience in a customer service role
Experience in a supervisory or leadership position
Exceptional communication and interpersonal skills
Strong problem-solving abilities
Customer-first mindset
Ability to multitask and thrive under pressure

Job Responsibility

Lead and mentor a team of talented customer service agents
Oversee daily operations and ensure team meets performance targets
Foster a positive and collaborative team environment
Handle customer inquiries and resolve issues promptly
Implement training programmes to enhance team skills
Monitor team performance and provide constructive feedback
Collaborate with other departments to improve processes and customer satisfaction

What we offer

Free on-site parking
24 days annual leave + Bank holidays
Development opportunities to grow skills and career

Fulltime

French Customer Service Supervisor

French speaking Customer Service Supervisor role leading a dynamic team and prov...

Location

United Kingdom , Ashford

Salary:

35000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Fluency in French and English (written and spoken)
Proven experience in a customer service role
Experience in a supervisory or leadership position
Exceptional communication and interpersonal skills
Strong problem-solving abilities
Customer-first mindset
Ability to multitask and thrive under pressure

Job Responsibility

Lead and mentor a team of talented customer service agents
Oversee daily operations and ensure team meets performance targets
Foster a positive and collaborative team environment
Handle customer inquiries and resolve issues promptly
Implement training programmes to enhance team skills
Monitor team performance and provide constructive feedback
Collaborate with other departments to improve processes and customer satisfaction

What we offer

Free on-site parking
24 days annual leave + Bank holidays
Development opportunities to grow skills and career

Fulltime

New

Remote Bilingual Customer Service Representative – Loyalty Program

Are you passionate about delivering exceptional customer service? Do you thrive ...

Location

Canada , Toronto

Salary:

20.00 CAD / Hour

Randstad

Expiration Date

February 16, 2026

Requirements

Bilingual agents fluent in English and French
with a STABLE work history
at least 2.5 years of on-phone customer service experience / call center experience
Tech-Savvy: Comfortable using Outlook, Teams, Excel, and CRM/call center software
Strong Problem-Solving Skills: Ability to adapt and provide solutions to customer needs
Positive & Professional Attitude: Maintain a friendly tone and handle calls with empathy and patience
Open to Feedback & Growth: Willingness to learn and apply coaching for continuous improvement
Internet Connection: A wired internet connection is required (WiFi is not encouraged)
Successful candidates need to clear the Criminal and Credit check during onboarding

Job Responsibility

Assist customers across Canada with loyalty program redemptions, order status inquiries, fraud concerns, and account updates
Provide site navigation support and answer general account questions
Process transactions and ensure accurate documentation of all interactions
Deliver exceptional customer service with a professional and friendly approach
Collaborate with team members and supervisors to enhance service quality
Apply feedback to continuously improve performance
Communicate effectively in both English and French to support a bilingual customer base

What we offer

Work-Life Balance: Enjoy the flexibility of a 100% remote role with no office days
Comprehensive Benefits: Upon achieving permanent status, receive 100% employer-paid health care, an EAP, a pension plan, paid holidays (including your birthday!), vacation, and additional care days
Career Growth: This contract is designed to lead to a permanent offer with enhanced benefits, an attractive bonus structure, and amazing career opportunities for promotion and training
Competitive Pay & Bonuses: Start at $20/hour with a potential increase after 6 months based on performance. Earn additional rewards through a bonus program based on quality and call handling
Recognition Program: Earn points to exchange for gift cards or credits
Training & Development: Receive 3 weeks of dedicated training to set you up for success

Fulltime

New

Parts Clerk

Randstad Operational is actively seeking a Bilingual Parts Clerk for a full-time...

Location

Canada , Baie-d'Urfé

Salary:

26.00 - 30.00 CAD / Hour

Randstad

Expiration Date

February 23, 2026

Requirements

Essential Bilingualism (French and English) for communication with customers and suppliers
Excellent communication skills and a keen sense of customer service
Strong knowledge of parts and accessories for equipment (automotive, agricultural, construction, etc.)
Proficiency with computerized systems (ERP, inventory management, MS Office)
Autonomy, resourcefulness, and the ability to solve problems efficiently
Strong organizational skills and attention to detail for inventory management
Ability to work effectively in a team in a dynamic Manufacturing & Logistics environment

Job Responsibility

Respond to customers (mechanics and external clients) in a professional, courteous, and timely manner
Process orders: prepare customer and mechanic orders, including picking and packaging the necessary parts
Research special or out-of-stock parts using catalogs and computerized inventory systems
Place parts orders with our suppliers and ensure rigorous follow-up
Prepare and submit accurate price quotes to clients
Conduct proactive follow-ups on customer orders to guarantee their satisfaction
Actively participate in the sales of parts and accessories
Maintain parts inventory, ensure stock accuracy, and participate in cycle counting
Perform all other related tasks as requested by the immediate supervisor to support Manufacturing & Logistics operations

What we offer

Comprehensive group insurance package: medical, paramedical (massage, osteopath), life, long-term disability, vision, and dental care
Group retirement savings plan (RRSP) with a generous employer contribution
4 additional days off per year
Annual allowance for work equipment (safety gear, uniform)
Access to ongoing training to develop your Parts Clerk skills
Participation in company events, fostering team spirit

Fulltime

Parts Clerk

Randstad Operational is actively seeking a Bilingual Parts Clerk for a full-time...

Location

Canada , Baie-d'Urfé

Salary:

26.00 - 30.00 CAD / Hour

Randstad

Expiration Date

January 20, 2026

Requirements

Essential Bilingualism (French and English) for communication with customers and suppliers
Excellent communication skills and a keen sense of customer service
Strong knowledge of parts and accessories for equipment (automotive, agricultural, construction, etc.)
Proficiency with computerized systems (ERP, inventory management, MS Office)
Autonomy, resourcefulness, and the ability to solve problems efficiently
Strong organizational skills and attention to detail for inventory management
Ability to work effectively in a team in a dynamic Manufacturing & Logistics environment

Job Responsibility

Respond to customers (mechanics and external clients) in a professional, courteous, and timely manner
Process orders: prepare customer and mechanic orders, including picking and packaging the necessary parts
Research special or out-of-stock parts using catalogs and computerized inventory systems
Place parts orders with our suppliers and ensure rigorous follow-up
Prepare and submit accurate price quotes to clients
Conduct proactive follow-ups on customer orders to guarantee their satisfaction
Actively participate in the sales of parts and accessories
Maintain parts inventory, ensure stock accuracy, and participate in cycle counting
Perform all other related tasks as requested by the immediate supervisor to support Manufacturing & Logistics operations

What we offer

Comprehensive group insurance package: medical, paramedical (massage, osteopath), life, long-term disability, vision, and dental care
Group retirement savings plan (RRSP) with a generous employer contribution
4 additional days off per year
Annual allowance for work equipment (safety gear, uniform)
Access to ongoing training to develop your Parts Clerk skills
Participation in company events, fostering team spirit

Fulltime

Sales coordinator

The sales coordinator is responsible for servicing the customer and entering ord...

Location

Canada , Baie-d'Urfé

Salary:

45000.00 - 50000.00 CAD / Year

Randstad

Expiration Date

December 29, 2025

Requirements

Experience in a similar position or Business Administration
Sales quotes and upselling
Proven customer service skills
Ability to work in a dynamic environment
Great attention to detail and organizational skills
Bilingual (French and English)
Computer proficiency and knowledge of Microsoft Office

Job Responsibility

Enter and process orders and defective claims/returns
Relationship building with customers, represent the company in a professional and courteous manner
Find appropriate solutions for our customers
Liaise directly with Sales Managers/Representatives providing information and support
Have extensive product knowledge through training
Work with all personnel and outside contacts to satisfy clients’ needs and achieve company goals
Inform customers of upcoming promotions, product launches
Assist in completing sales projects including proposals and marketing
Upsell whenever possible
Review back orders and proactively propose alternative solutions to customers

What we offer

Stimulating work environment
Schedule Monday-Friday 8:30AM-5PM
Hybrid work (home 2 days a week / office 3 days a week)
Employer's contribution to employee's RRSP plan
Generous vacation 3 weeks vacation and personal days policy
Closed 1 week at Christmas
Competitive salary $45,000-$50,000 and performance bonuses
10-15 minute walk to the REM (the future Morgan station)

Fulltime

!

New

Order entry administrative coordinator

The order entry and administrative coordinator is responsible for servicing the ...

Location

Canada , Baie-d'Urfé

Salary:

40000.00 - 50000.00 CAD / Year

Randstad

Expiration Date

February 15, 2026

Requirements

Experience in a similar position or Business Administration
Sales quotes and upselling
Proven customer service skills
Ability to work in a dynamic environment
Great attention to detail and organizational skills
Bilingual (French and English)
Computer proficiency and knowledge of Microsoft Office

Job Responsibility

Enter and process orders and defective claims/returns
Relationship building with customers, represent the company in a professional and courteous manner
Find appropriate solutions for our customers
Liaise directly with Sales Managers/Representatives providing information and support
Have extensive product knowledge through training
Work with all personnel and outside contacts to satisfy clients’ needs and achieve company goals
Inform customers of upcoming promotions, product launches
Assist in completing sales projects including proposals and marketing
Upsell whenever possible
Review back orders and proactively propose alternative solutions to customers

What we offer

Stimulating work environment
Flexible schedule
Hybrid work (home 2 days a week / office 3 days a week)
Employer's contribution to employee's RRSP plan
Generous vacation 3 weeks vacation and personal days policy
Closed 1 week at Christmas
Performance bonuses
10-15 minute walk to the REM (the future Morgan station)

Fulltime

Administrative agent

Under the authority of the supervisor, you will be responsible for informing and...

Location

Canada , Baie-d'Urfé

Salary:

21.00 - 22.00 CAD / Hour

Randstad

Expiration Date

December 29, 2025

Requirements

A minimum of two (2) years experience as a travel consultant
Travel and general knowledge, including knowledge of history and geography, are important assets
Certified by the Canadian Institute of Travel Counsellors
Customer service and sales skills
Professional attitudes and behaviour (teamwork skills, autonomy, dynamism, interpersonal skills, honesty, versatility, initiative, organizational skills, etc.)
Must be able to communicate in French and English, both orally and in writing
Ability to conduct monetary transactions
Knowledge of the tourism industry and customer needs, as well as tourism products (cruises, tours, etc.)
Basic computer skills, including the computerized reservation system (Apollo) and the Internet

Job Responsibility

Act as a travel consultant for the commercial section
When required, act as a travel consultant for the vacation section
Responsible for the operations of our corporate clients
Take phone calls and/or execute reservation requests received by email
Advise clients on itinerary choices and other products offered
Advise customers on travel arrangements such as: information on reservation -and cancellation policies
Make reservations in the computerized electronic ticketing system
Plan itineraries for individuals and groups with our corporate clients
Make transportation and accommodation reservations for our corporate clients
Confirm reservations and issue itineraries and electronic tickets for our corporate clients

What we offer

Medical and dental benefits
Gym on site
Group insurance plan
Pension plan
Telemedicine

Fulltime

!

French Customer Service Supervisor

Office Angels

Location:
United Kingdom , Ashford

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 28, 2025

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